Enrollment Case Manager
1 Alpha Consulting·Lebanon County, Pennsylvania
1 Alpha Consulting·Lebanon County, Pennsylvania
The Enrollment Case Manager conducts in-home intake visits and processes waiver program applications to help families access care services. They provide end-to-end case management support and maintain accurate applicant records using Microsoft Excel.
Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.
The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting in-home assessments, processing applications, and facilitating eligibility determinations to help individuals and families access essential care services. This role combines field-based responsibilities with remote administrative tasks, contributing to timely and accurate program enrollment.
and Impact: As an Enrollment Case Manager, you will: Conduct 3-4 in-person intake visits daily in applicant’s homes, nursing facilities, or shelters within assigned counties. Process waiver program applications through COMPASS and coordinate with eligibility teams for accurate determinations. Provide complete case management support from referral through program enrollment or closure. Maintain accurate applicant records and data tracking using Microsoft Excel. Offer clear, unbiased information regarding service options, rights, and program processes. Travel within an assigned area using reliable, independent transportation. Complete outreach or administrative work when not conducting field visits. Attend required meetings, trainings, and team discussions. These responsibilities are not exhaustive; additional tasks may be assigned.
Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field. Experience in case management, social services, or a related field. Ability to work independently while managing multiple priorities and deadlines. Strong organizational, documentation, and communication skills. Proficiency with Microsoft Excel, Word, and Teams. Reliable transportation and valid driver’s license. Ability to adapt quickly to changing processes and requirements. Familiarity with COMPASS or similar eligibility systems
Background in healthcare networks, disability services, or public benefit programs. Bilingual in Spanish/English. Strong cultural sensitivity and community awareness.
$20.50/hr. - $21.50/hr. with mileage and expenses fully reimbursed.
After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization.
Why join us? At 360 Management LLC, we know people are out greatest asset. You’ll be part of a team that values: A supportive, collaborative work environment Professional development and growth opportunities Meaningful work that directly helps individuals and families access care and services A mission-driven culture that prioritizes quality, teamwork, and impact.
Equal Opportunity Employer Statement 360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team at Human-Resource@360-mgt.com.
Candidates must have a bachelor's degree with credits in human services or social sciences and experience in case management. A valid driver's license, reliable transportation, and proficiency in Microsoft Office are required.
Market context
Operations roles in Pennsylvania healthcare settings often stay competitive because employers need people who can keep clinical workflows, compliance, and staffing aligned in busy laboratory environments. For this role, the combination of a science degree, four years of clinical laboratory experience, and preferred MT or MLS certification can make candidates stand out. Review the AI-summarized requirements and benefits on this platform to save research time, then compare your background against the certification preference before applying.