Enrollment Case Manager
1 Alpha Consulting·York County, Pennsylvania
1 Alpha Consulting·York County, Pennsylvania
The Enrollment Case Manager conducts in-home intake visits and assessments to facilitate waiver eligibility for essential care services. They provide unbiased information to applicants and build relationships with community organizations and service providers.
Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.
The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting intake visits, facilitating eligibility determinations, and helping applicants connect to essential care services. This field-based role provides meaningful, hands-on support to individuals and families across the community.
and Impact: As an Enrollment Case Manager, you will: Conduct in-home intake visits and assessments to support waiver eligibility applications. Travel throughout the county to applicants’ residences, nursing facilities, and shelters, ensuring documentation is complete and accurate. Provide clear, unbiased information about service options, rights, and program processes. Follow up with applicants and families to help them meet eligibility requirements. Build trusting relationships with community organizations, service providers, and advocacy groups. Identify and escalate case documentation using Microsoft Office and electronic record systems. Complete outreach or administrative duties when not in the field. Attend required meetings, trainings, and team discussions. These responsibilities are not exhaustive; additional tasks may be assigned.
Bachelor's degree with at least 12 credits in Sociology, Psychology, Social Welfare, or any Human Services or Social Science field. At least one year of experience in social work, case management, or client assessment. Proficiency in Microsoft Office Suite and electronic documentation systems. Valid driver's license and willingness to travel extensively within the county Ability to pass a background check; no affiliation with OLTL providers.
Strong organizational, communication, and interpersonal skills. Ability to manage multiple priorities and work independently in a field-based environment. Experience with data entry and automated case management systems. familiarity with healthcare networks, disability services, or enrollment processes. Bilingual (Spanish/English) preferred. Strong cultural sensitivity and community awareness.
$20.50 - $21.50 with mileage and expenses fully reimbursed.
After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday. Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization.
Why join us? At 360 Management LLC, we know people are out greatest asset. You’ll be part of a team that values: A supportive, collaborative work environment Professional development and growth opportunities Meaningful work that directly helps individuals and families access care and services A mission-driven culture that prioritizes quality, teamwork, and impact.
Equal Opportunity Employer Statement 360 Management LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected characteristics. If you require reasonable accommodation during the application or hiring process, contact our Human Resource team at Human-Resource@360-mgt.com.
Candidates must have a bachelor's degree in a human services field and at least one year of experience in social work or case management. A valid driver's license and the ability to travel extensively within York County are required.
Market context
Operations roles in Pennsylvania healthcare settings often stay competitive because employers need people who can keep clinical workflows, compliance, and staffing aligned in busy laboratory environments. For this role, the combination of a science degree, four years of clinical laboratory experience, and preferred MT or MLS certification can make candidates stand out. Review the AI-summarized requirements and benefits on this platform to save research time, then compare your background against the certification preference before applying.
