The Care Manager will lead ECM services for a caseload of adult and youth beneficiaries, providing comprehensive care coordination and wrap-around support. They will collaborate with community partners, maintain accurate electronic health records, and conduct assessments to help clients achieve their health and stability goals.
Requirements summary
Candidates must possess a Bachelor's degree in social work or psychology, or an Associate degree with two years of relevant mental health experience. The role requires strong interpersonal skills, the ability to work with diverse populations, and a valid driver's license with reliable transportation.
The Care Manager will lead the ECM services to a caseload of adult beneficiaries and/or youth populations of focus (PoF) The CM will promote Catholic Charities' mission and values and build effective relationships inside and outside the organization that inspire others to action. BEHAVIORAL HEALTH PROGRAMS:
Serving individuals with health barriers utilizing a person-centered approach and will provide wrap around services.
Build rapport with clients that may have no other support network.
Provide care coordination, health promotion, comprehensive transitional care, coordination of and referral to community and social support services, benefit establishment, linkage to stable housing.
Conduct assessments, build care plans with clients, and meet routinely to achieve goals, and all other supportive services as needed.
Assesses members’ needs in mental health, behavioral health, physical health, substance abuse, financial stability, employment, food security, clothing, housing and other needs.
Provide onsite case management services in the areas of independent living skills, cooking groups, house meetings, social events, employment linkage, benefits establishment, and other services as needed to assist in reaching case plan and treatment goals.
Provide health education materials.
Attend multi-discipline coordination meetings to discuss case progress, barriers, and receive guidance from health professionals.
Accompany members to appointments as needed.
Assist members with submitting applications that will benefit their overall wellbeing.
Collaborate with primary care providers, behavioral health and public health agencies, non-profits, and other community-based organizations to build a support network for clients.
Mentor and support new or less experienced staff.
Assist with quality review or documentation checks.
Supporting training, onboarding, or team coordination.
Assist with data collection or reporting.
The Care Manager will be expected to demonstrate the following skillsets
Provide person centered approach services.
Assist clients with identifying barriers and building plans to mitigate or reduce barriers.
Connect clients to other community resources in the community.
Comfortable with public speaking.
Good working knowledge of how to use general office tools including Microsoft Office and Outlook.
Team oriented individuals willing to support peers in daily outreach or coverage as needed.
Work collaboratively with Catholic Charities programs, managed care plans, primary care providers, and local housing programs to conduct screening interviews, complete intake documentation, and coordinate move-in and exit of all program participants.
Respond to referrals and clients’ requests for case management assessment and intervention within the required response time.
Accurately record all contacts made and services provided in Catholic Charities’ electronic health records system in a timely manner.
Encourage and promote an environment that is strengths-based to assist clients in meeting their individual goals.
Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with federal, state, county, and the Organization’s guidelines.
Complete follow-up and retention services and provide back-up documentation in client files.
Outreach to community, business owners, realtors, landlords, housing developers, and other service providers to identify new and existing opportunities and build strong relationships to better assist clients in accessing resources, employment, supportive services, and housing opportunities.
Attendance of community meetings and possible engagement and participation of committees such as the Santa Clara Housing Alliance Stakeholder meetings, monthly coordination meetings, etc.
Carry a caseload of minimum 30 clients
Performs other duties as assigned.
Qualifications
Education and experience
Minimum of a Bachelor's degree in social work, psychology, or related field; AA in social work, psychology, or related field + 2 years’ mental health experience; and/or 1 year of experience as a Housing Navigator and/or Whole Person Care or Health Homes Case Management experience may be substituted.
Experience must be in the provision of case management services for persons living with mental illness, substance use disorders, homelessness, and/or justice-involvement.
Experience performing work related to data collection, entry, budgeting, credit repair, and organizing skills.
Required knowledge, skills, and abilities
First Aid and CPR certifications obtain within 30 days of employment and maintain current thereafter.
Additional experience in presentation of information to groups and organizations.
Experience in obtaining third party credit, criminal, and rental history reports.
Experience with culturally diverse population.
Ability to understand and interpret information, follow instructions, and manage workflow. Strong Interpersonal skills, ability to work effectively with people in a constructive manner within a community-based treatment setting.
Able to multi-task in a fast-paced environment, apply professional judgement in solving difficult issues, and to communicate in a clear, precise, and professional manner.
Bilingual (English and Spanish speaking) highly preferred.
Must be able to provide services to clients while culturally practicing humility and trauma-informed, gender-responsive, and patient-centered care.
Ability to work flexible schedules/shifts/areas, including some nights and weekends to meet the needs of clients in the program.
Must maintain good relationships with consumers, co-workers, government, and civic representatives, as well as community members within whom the Agency is transacting business and relate to them in a professional manner.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Physical requirements and work conditions
Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift and carry up to 25 lbs.
Must be able to talk, listen and speak clearly on telephone and telehealth platforms.
Interfaces with all levels of management, staff, clients, residents and families including partner agencies.
Other qualifications
Criminal background check via Live scan fingerprint.
Must have TB test performed and submit results.
Automobile, valid driver’s license and auto insurance per agency policy; or have access to reliable transportation.
Hours and other conditions
Standard office hours are
Monday through
Friday, from 8:00 a.m. to 5:00 p.m.
This position is a full-time, non-exempt position. Work hours could vary and may require some on‐call scheduling including weekends, evenings, and holidays per program requirements
Compensation: salary range between $33.65-37.50/hour. Contingent on previous experience and skills.
Mandated reporter status
This position requires you to work with adults and children, and your profession qualifies you as "mandated reporters" of Elder abuse or neglect. Child abuse or neglect, which is found in California Penal Code Section 11164-11174.3 and Welfare and Institution Code 15610-15610.70. In addition, you are required to report suspected cases of child abuse and neglect and Elder abuse and neglect.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.
Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.
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