The Care Manager provides comprehensive care coordination for clients, including enrollment, care plan development, and facilitating access to essential services like healthcare and housing. They also conduct HIV and Hep C testing, maintain accurate client records, and participate in outreach and interdisciplinary team meetings.
Requirements summary
A Bachelor's degree is required for this position, with at least two years of case management experience preferred. Candidates should possess knowledge of HIV/AIDS, homelessness, substance use, mental illness, and LGBT issues, along with strong problem-solving skills.
bachelor degreeOutreachDocumentationProblem-solvingCare coordinationResource navigationData entryCrisis interventionInterdisciplinary collaborationCase managementMental health counselingHIV testingClient enrollmentHep C testingSubstance use treatment support
Job description
Compensation Range
$21/hr - $24/hr commensurate with experience
Benefits
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Overview
The Care Manager will provide all aspects of care coordination for SAMHSA Health Pathways clients: complete initial enrollment (all required SAMHSA and program forms/assessments, including the SURPT Tool), develop care plans, promote compliance with appointments and treatment regimens, and encourage self-sufficiency.
The Care Manager will assist clients to access services, such as primary care, substance use treatment, mental health counseling, transportation, intensive care management, housing and vocational/educational resources, through phone calls to clients and providers, and home visits when needed.
The Care Manager will conduct HIV and Hep C testing for all clients.
The Care Manager will also participate in outreach events as needed.
All duties are carried out in person, on site.
Responsibilities
Provide supportive case management to SAMHSA Health Pathways clients, with a focus on providing access to and support for the SMI/co-occurring disorder population.
Provide care coordination on an ongoing basis with other service providers, and participate in medical case conferences to promote integrated care.
Follow up with the client and the referral provider to ensure that appointments are kept and that the patient is re-engaged in care and referred to needed treatment/prevention.
Conduct HIV and Hep C testing as needed
Perform various administrative duties, including updating the client list and outreach logs; assisting with outreach calls, and scheduling intakes and follow ups.
Maintain essential data for reporting and program evaluation in eICare and SPARS, including program enrollment, progress notes, care plans, referral activity, and updating contact information.
Benefits
Paid time off
Healthcare plans
Tuition loan reimbursement
Educational benefit
Complete UND enrollments and PrEP referrals as determined by client need
Promote sexual health and wellness through the use of risk neutral approaches and evidence-based interventions
Facilitate evidence-based interventions and groups
Build and maintain resource lists for external services and emergency services (i.e., housing, domestic violence, food pantry)
Participate in scheduled supervisory sessions with the Program Coordinator, Assistant Director, and other Departmental Leaders as needed
Participation in youth community events, such as Kiki balls, outreach events, testing events, etc.
Attend IDT meetings and daily huddles and complete updated info by due date in preparation for meeting.
Facilitate groups and EBIs.
Enter all case record documentation, including progress notes, within 48 hours of service delivery.
Other Functions Other functions that may be required with this position include
Participate in reoccurring interagency meetings, as well as external community meetings to improve integrated care and maintain relationships with community partners
Participate in department activities such as new staff onboarding, YPS Committees, CQI efforts, etc
Participate in Housing Works advocacy events (minimum 3 in person per year, 4 via other mode July-June)
Perform other duties as assigned
Requirements
Bachelor’s Degree required, plus 2 years of case management experience preferred
Knowledge of HIV/AIDS, homelessness, trauma, substance use and mental illness, and LGBT issues preferred
Good problem-solving skills and ability to work autonomously
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy.
Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
Other services include Health Home care management, behavioral health, and syringe exchange programs.
A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho.
For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements.
Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Housing Works also does not request prior salary information during the hiring process.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU
