Intake Specialist (INTSPC-02)

About the Position: – Intake Specialist

• The Intake Specialist role provides frontline intake services to members joining New Freedom’s Intensive Outpatient Program.
• The Intake Specialist is one of the initial points of contact to ensure members have positive and successful entry into our facility.
• This position is accountable for reviewing eligibility and program expectations prior to members meeting with their assigned clinical workers.
• This position requires a thorough understanding of the company’s philosophy of treatment, admission processes, and program criteria.
• A basic knowledge of substance abuse and dual diagnosis is also required.
• This role is responsible for ensuring that clinical and administrative intake services are provided for clients in partnership with the clinical team and other cross-functional departments.

Your Impact Will Include

• Initiates all lobby packet documentation, including consent and admission forms.
• Conducts comprehensive intake assessments, accurately identifying and documenting appropriate diagnoses.
• Develops individualized treatment plans aligned with goals identified during the assessment process.
• Provides thorough program orientation, ensuring member understanding of informed consent, program policies, rights, responsibilities, confidentiality, treatment expectations, and all required state and federal regulations.
• Reviews program options, grievance and appeals processes, advance directives, comorbidity resources, after hours access, code of ethics, and all policies related to safety, substances, and program participation; supplies and explains the member handbook.
• Ensures all new admissions and readmissions receive full orientation on the first day when possible, and always within seven working days of admission.
• Completes warm hand offs to clinical and cross functional support teams once all intake tasks are finalized.
• Meets established KPIs, actively participates in required clinical supervision, and maintains all continuing education requirements.
• Performing additional duties as assigned to support our mission.

• Where You’ll Work
• Primarily onsite at our offices.
• Requires occasional travel to various program sites/facilities
• Requires use of standard office equipment including but not limited to computer-use, monitors/screen, desk, chair, etc.
• Using standard office equipment, plus plenty of face-to-face interaction.
• Some days will require long periods of sitting, standing, or walking.

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Culture Fit Test

Think you might be a great fit? Take our quick Culture Survey here

https://go.cultureindex.com/s/bQwMHI71Ue [https://go.cultureindex.com/s/bQwMHI71Ue] Select your desired position and complete the short survey. Can’t find the role listed? Choose “Other Interest – Position Not Listed.”

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Equal Opportunity Statement

New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug-free workplace, and compliant with Veteran and ADA regulations.

"Every day, someone walks out of a prison gate with nothing but a bag of belongings and a hope for a better future. At New Freedom, we meet them at that moment—with open arms, real opportunities, and the belief that their past does not define their potential."