Case Manager - 5005

Program Specific Responsibilities

• Manage a caseload for a diverse client population.
• Conduct intakes and assessments, develop service plan with clients, conduct assessments and follow-up with service plan
• Meet and follow-up with clients weekly
• Conduct workshops, events and group activities
• Lead or co lead support group or educational workshop, promoting engagement and community.
• Meet program goals and outcomes
• Enter program activities in the agency database, PeerPlace, Salesforce
• Strong understanding of aging-related issues and available community resources.
• Provide crisis management, if needed
• Assist program specialist in creating monthly activities calendar for program
• Conduct home visits and field visit when necessary
• Conduct outreach to enroll clients and/or when necessary

Skills/Abilities

• Cultural sensitivity/competence in recognizing and addressing the special needs and challenges of diverse populations in the program’s service area, including different socio-economic, racial and ethnic older populations as well as population with different cultural preferences and lifestyles and new immigrant populations.
• Knowledge of types of entitlements/benefits for older people and eligibility and application requirements.
• Knowledge of local and citywide resources for older persons.
• Ability to accurately prepare entitlement applications and to assist clients in gathering documentation, completing applications.
• Interviewing skills.
• Ability to make appropriate referrals and follow-up in a timely manner.
• Ability to write clear, professional case notes.
• Ability to work with clients empathically and respectfully.
• Excellent communication, writing and interpersonal skills
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required, to conduct home visits and/or fieldwork
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the five boroughs of New York City and its adjacent countries via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

• BronxWorks seeks to build an inclusive organization grounded in respect for differences.
• BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.
• This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination.
• We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law.
• If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org [hrbenefits@bronxworks.org].