The Case Manager provides direct services to homeless individuals, including psychosocial assessments, crisis intervention, and the development of individualized treatment plans. They also facilitate support groups, maintain accurate case records, and assist clients with housing applications and service coordination.
Requirements summary
The role requires a Bachelor's degree in Social Work, Psychology, or a related field, along with 3 to 5 years of experience working with homeless or vulnerable populations. Candidates must possess strong organizational skills, proficiency in Microsoft Office, and the ability to work effectively in a multidisciplinary team.
AnySUMMARY: The Case Manager provides direct case management services while engaging homeless individuals with appropriate concern for their social, mental health, substance abuse and medical problems in order to promote client stability and empower them to reach their fullest potential.
Essential
DUTIES
AND
RESPONSIBILITIES: Completes intakes for new clients and provides an orientation to the program and shelter rules and regulations Reviews logbooks at the start of each shift to ensure that all clients follow-ups are conducted as required Participates as part of a team and regularly collaborates with multidisciplinary staff to monitor clients’ progress Develops a comprehensive psychosocial assessment to fully identify and address the client's needs Collaborates with internal staff to monitor clients’ medication compliance and address episodes of non-adherence Establishes an individualized intervention/treatment plan or strategy to promote identified goals Provides advocacy for individual clients around entitlements and services Provides case management, including individual counseling, crisis intervention, conflict resolution, advocacy, psychoeducation, coordination of services and appropriate follow-up on all referrals Uses motivational interviewing and seeks safety modalities to counsel clients to improve overall effectiveness Encourages and provides ongoing support so that each client might assume an active role in his or her own treatment plan to the maximum extent possible Facilitates clinical, educational, supportive and/or recreation groups to address problem areas that clients experience in working towards independent living Maintains required documentation in case records, in written and computer databases (SCIMS, AWARDS) and updates client records in accordance with governmental and agency policy Completes Housing applications (both written and computer generated) for clients based on their individual needs and functioning Facilitates and assists with clients' transfers into independent living Participates in weekly case conferences with both internal departments and external providers Participates in regular supervision, team meetings, case conferences and staff trainings Maintains a flexible schedule including evening and weekend shifts Performs other duties as it relates to case management
JOB
Qualifications:
Educational
Requirements: Bachelor degree in a Social Work,
Psychology,
Counseling or another related field preferred
Experience: Three (3) to five (5) years of case management experience with the homeless, mentally ill, substance abuse and/or low-income populations preferred
Skills
Set: Strong relationship-building skills required Ability to work independently but know when to raise issues to the supervisor Excellent organizational and time management skills necessary Ability to effectively multi-task and follow up on a timely basis
Strong
PC skills required including
Word and
Excel
Languages: Bilingual in English and Spanish strongly preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
QualificationsJOB
Qualifications:
Educational
Requirements:
Bachelor’s
Degree in
Social
Work or other related fields
Experience: Minimum of 3 years of clinical experience Experience working with the mentally ill and/or homeless population Flexible and comfortable in nontraditional setting Excellent oral and written communication skills Proven supervisory skills (in a supervisory capacity for a minimum of 3 years)
