Medical Assistant- TriHealth Heart Institute

Job Responsibilities

Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette. Demonstrates flexibility and/or initiative in seeking or accepting additional assignments. Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties. Demonstrates proficiency in assisting with medical procedures on adults and children. Maintains the safety and cleanliness of the treatment area. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.

Working Conditions

• Climbing -
• Rarely
• Hearing:
• Conversation -
• Frequently
• Hearing: Other Sounds - Frequently Kneeling - Rarely Lifting <10 Lbs. - Occasionally Lifting <50 Lbs. - Occasionally Pulling - Occasionally Pushing - Occasionally Reaching - Occasionally Sitting - Occasionally Standing - Frequently Stooping - Occasionally Talking - Frequently
• Use of
• Hands -
• Frequently
• Color
• Vision -
• Frequently
• Visual
• Acuity:
• Far -
• Frequently
• Visual
• Acuity: Near - Consistently Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve

• ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
• Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value

• ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage

• ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community