Position summary
The Oncology Registered Nurse (RN) serves as a vital liaison between providers, patients, families, outside treatment facilities, and interdisciplinary team members. This role integrates patient education, telephone triage, provider support, care coordination, and clinical facilitation to ensure high-quality, evidence-based oncology care.
The RN supports patients across the continuum of care, including treatment planning, symptom management, survivorship preparation, medication coordination, and follow-up care. This position promotes service excellence, operational efficiency, regulatory compliance, and adherence to Michiana Hematology-Oncology (MHO) standards.
Essential functions and job responsibilities
- Clinical Care & Patient Support
- Perform comprehensive telephone triage assessments using oncology knowledge and approved standing orders.
- Develop, implement, and document individualized plans of care in collaboration with providers.
- Provide symptom management guidance and patient interventions as appropriate.
- Perform clinical duties including dressing changes, port draws, IV fluids, and assistance during emergent situations.
- Assist with medication refills per standing orders; forward controlled substance requests to the prescribing provider.
- Send appropriate anti-emetics and chemotherapy-related medications to pharmacy per treatment plan.
- Support survivorship planning by preparing materials for survivorship appointments.
- Collaborate with follow-up programs to assess patient tolerance post-treatment (2–3 days after therapy).
- Care Coordination & Facilitation
- Serve as liaison between MHO providers and outside treatment facilities administering therapy.
- Ensure accurate transmission and documentation of orders in Mosaiq, including dosing and scheduling accuracy.
- Assist in development and implementation of care plans.
- Coordinate new treatment starts according to physician orders.
- Review and coordinate insurance authorizations and outpatient orders.
- Act as liaison to resolve insurance and reimbursement issues in collaboration with appropriate departments.
- Maintain up-to-date knowledge of chemotherapy billing and reimbursement procedures.
- Support value-based care initiatives and process improvement efforts.
- Provider & Administrative Support
- Review labs, letters, and documents for provider review.
- Identify urgent documents requiring immediate provider attention.
- Enter care plans into EMR systems based on provider orders.
- Assist with medication refill documentation and provider approval workflows.
- Utilize technology and innovative methodologies to enhance patient and provider workflows.
- Support quality improvement initiatives and operational enhancements.
- Documentation & Compliance
- Document all patient interactions, assessments, interventions, and care plans accurately and timely.
- Ensure compliance with HIPAA, OSHA, and all governing regulatory agencies.
- Maintain strict confidentiality and professional discretion.
- Adhere to MHO policies, procedures, and standards of excellence.
- Knowledge, skills & abilities
- High school diploma or GED required.
- Current State of Indiana Registered Nurse (RN) License required.
- Oncology experience preferred.
- Chemo/ONS certification highly desirable.
- Proficient in Microsoft Office and electronic medical records (Mosaiq experience preferred).
- Strong understanding of oncology treatment regimens and symptom management.
- Excellent communication, organizational, and documentation skills.
- Strong clinical judgment and critical thinking abilities.
- Ability to work independently and collaboratively in a high-stress, fast-paced environment.
- Strong interpersonal skills with the ability to build rapport with patients, families, and interdisciplinary teams.
