Provides clinical and clerical support including recording vital signs, performing POC tests, and managing patient documentation. Responsibilities also include scheduling, insurance verification, and assisting with remote patient rooming via Epic Video Client.
Requirements summary
Requires a high school diploma, a Medical Assistant credential approved by the Massachusetts Department of Health, and BLS/HS certification. Candidates must be proficient in clinical procedures and administrative tasks within a healthcare setting.
high schoolprofessional certificateClinical SupportVital Signs RecordingPhlebotomyInsurance VerificationPatient RegistrationClerical DutiesEKGPatient SchedulingMedical Record DocumentationMedication ReconciliationSterilization ProtocolsPoint of Care Testing
Job description
Are you a current UMass Memorial Health caregiver?
Apply now through Workday.
Exemption Status: Non-Exempt Hiring Range: $21.90 - $31.94 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details: Friday, Monday, Thursday, Tuesday, Wednesday Scheduled Hours: 730am to 4pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 10020 - 3834 ATRX Pharmacy Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities.
Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.
We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.
And everyone, in their own unique way, plays an important part, every day.
Under the direction of the appropriate licensed clinician, the Medical Assistant II (MA II) provides clinical care and performs clerical duties to support office/clinic functions.
Will receive workplace education and training to assist providers and the healthcare team in the care of patients.
Major Responsibilities: Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc.
Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures.
Performs EKG’s, phlebotomy, Point of Care (POC) tests according to clinic/office standards.
May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.
Assists in performing routine physical examination or clinical procedures.
Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate.
Benefits
Signing Bonus
Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines.
Sets up/prepares rooms based on patient care requirements.
Assists in the setup, maintenance, disassembly, and cleaning of patient equipment.
Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.
Operates the sterilization/cleaning systems, as necessary.
Assists in moving, lifting, positioning, and transporting patients as directed following policy standards.
Utilize proper safety techniques and body mechanic in all work-related activities.
Follows procedures for arriving patients and scheduling appointments.
Assists with patient admissions, transfers, and discharge procedures.
Assure accurate inventory of supplies based on approved levels.
Rotate stock as required.
Initiate requisitions for re-supply or special items.
Maintains logs, organizes patient care chart, and/or maintains medical records.
May enter data or retrieve medical information from the electronic medical record.
Processes prescription and refills as directed per procedure.
Performs a variety of clerical duties per office/clinic protocol such as typing, filing, scheduling appointments, generating letters and form preparation, receiving/returning/directing phone calls per office/clinic protocol, and documenting in patient record as required or directed.
Collaborates with insurers to verify coverage, eligibility and coverage, prior authorizations for procedures, medications, and tests as needed.
Follow guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
Collects co-payments from patients for visits and maintain records.
Position Qualifications: License/Certification/Education: Required: High School Diploma or equivalent.
Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association.
If not available upon hire, a BLS/HS must be obtained within 3 months from date of hire.
If certification is not obtained within 3 months of hire, the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.
Medical Assistant credential, approved by the Massachusetts Department of Health (ARMA, NHA, etc.).
This role does not provide direct patient care.
MAs to “room” patients (get them on Epic Video Client for their visits, set up interpreters, and complete med reconciliation) and complete registration tasks.
A secondary job for this group will be scheduling and front desk tasks.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other.
Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.
If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org.
We will make every effort to respond to your request for disability assistance as soon as possible.
At UMass Memorial Health, everyone is a caregiver.
No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day.
Who is a caregiver?
It’s not just the person who delivers the care.
It’s all the people who make it work … and make it better.
Caregivers give everything that helps patients heal, from expertise to extra attention.
They give clean, comfortable rooms.
Fast, accurate answers.
And an easier, less stressful experience.
They give warm, reassuring smiles, and helping hands.
We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other.
And everyone, in their own unique way, plays an important part, every day.
