Home Care Intake Specialist

Home Care Intake Specialist $28.58/hour

Position Summary

This position is responsible for initial client assessments, service planning and coordination of care in compliance with AGE and agency guidelines within the 15 communities

serviced by Bristol Aging & Wellness, Inc.

Principal Accountabilities

• Assures that clients are assessed on a timely basis.
• Conducts a comprehensive evaluation to determine the full scope of clients’ needs.
• Determines eligibility for programs.
• Develops appropriate service plans that meet consumer choice and budget guidelines.
• Partners with vendors to implement home care services.
• Assists clients with problem solving and makes referrals as needed.
• Determines eligibility for public benefits.
• Assists with applications for public benefits and health insurance and problem resolution related to benefits.
• Documents phone calls, visits, and all activity in accordance with Elder Affairs’ and agency requirements.
• Maintains client records accurately and within the mandated timeframe.
• Communicate with case management staff upon a case transfer.

Qualifications

Education

bachelor’s degree in human services or related discipline.

Experience

Elder service helpful.

Special Skills/Knowledge

• Excellent oral and written communications skills,
• ability to effectively relate to a wide variety of personalities,
• strong assessment skills,
• basic computer skills,
• organizational and time management skills,
• ability to multi-task,
• be adaptable and work in a fast-paced, high volume work environment.
• Driver’s license and reliable transportation required.

This job description is intended to be general, will evolve over time, and is subject to periodic updating.