UPMC·Jamestown, New York
The Behavioral Health Navigator assesses patients in the emergency department and collaborates with psychiatrists to develop treatment and disposition plans. They also manage patient flow, facilitate bed placement, and provide resource-specific information to patients and families.
UPMC Western Behavioral Health is hiring full-time Behavioral Health Navigators I to support UPMC Chautauqua!
The Behavioral Health Navigator I is responsible for the assessment and navigation of patients and families in collaboration with attending psychiatrists and other staff within the UPMC Chautauqua Emergency Department. They will develop initial treatment plans to facilitate disposition planning and assists with bed placement or disposition planning. They will have the ability to identify acuity level of patient and facilitate the flow of information to promote effective communication regarding the patient care and patient operations and disposition. The incumbent will work three 12-hour rotating shifts, to include days, evenings. nights, and some weekends. *UNDERGRADUATE & GRADUATE (IF APPLICABLE) TRANSCRIPTS MUST BE INCLUDED WITH YOUR APPLICATION*
Meet standards for documentation and completes all required paperwork, including psychiatric evaluation, commitment paperwork. Demonstrate ability to utilize DSMV and to develop provisional diagnosis. Demonstrate knowledge of mental health laws and reviews inpatient commitment for accuracy, competencies and proper time frames. Knowledge of insurance programs, processes and able to obtain authorizations as needed. Participate in interdisciplinary activities such as staff meetings and other committees as assigned. Maintain competency requirements. Learn and utilize up-to-date technology in delivery of patient care for assessment and disposition/referral planning. Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly Follow outpatient scheduling or referral documentation guidelines Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement Ability to verbally present the case to physicians and others Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner Demonstrates expertise in accessing social systems by providing resource-specific information to patients and families, initiating contact with appropriate resources and facilitating the patient/family's ability to accept referrals.
New York Mandated Reporter Due within 90 days of hire or transfer. New York SCR Application - Due within first week of Hire. CCM training is required within 60 days of hire and annually thereafter
Comprehensive Crisis Management (CCMC) NY Mandated Reporter Training NYS Staff Exclusion List (NYSEL) NYS Statewide Central Register of Child Abuse (NYSCR)
UPMC is an Equal Opportunity Employer/Disability/Veteran
Candidates must hold a Bachelor's degree in Psychology, Counseling, or Social Work with one year of direct mental health experience, or a Master's degree in a related field. Proficiency in DSM-V, mental health laws, and the ability to work rotating 12-hour shifts are required.
Market context
Behavioral health roles in New York are often in steady demand, especially for clinicians who can support diverse age groups and handle assessments or admissions. These positions can be competitive because employers commonly look for independent licensure, while also considering associate-level candidates with clear growth toward full licensure. Review the AI-summarized requirements and benefits here to save time, then confirm your licensure status and assessment experience before applying.
