The Resident Service Coordinator provides case management, counseling, and group programming for senior tenants to support their health and housing stability. They conduct in-home assessments, facilitate service referrals, and assist tenants in navigating benefits and community resources.
Resident service coordinator (Part-Time – 17.5 hours week)
As a Resident Service Coordinator, you will be the primary support system for senior tenants, providing individual case management and group programming. You will play a vital role in helping formerly unhoused tenants transition back into the community, ensuring they have the tools, benefits, and support networks needed to maintain permanent housing.
JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work.
Meaningful Impact: Directly support formerly unhoused seniors as they regain stability and independence.
Collaborative Environment: Work closely with the Supervisor of Residential Services and interdisciplinary teams.
Holistic Approach: Balance clinical case management with community-building and recreational programming.
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Under the supervision of the Supervisor of Residential Services, you will manage a caseload of senior tenants, focusing on housing stability, emotional well-being, and social integration.
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Bachelor’s degree (BSW preferred) in Sociology, Gerontology, Psychology, Human Services, or a related field.
Experience: Minimum of one year of relevant experience.
Technical
Skills: Proficiency in Microsoft Office, Google Drive, and electronic case record systems.
Communication: Excellent interpersonal skills with the ability to communicate concisely; Bilingual English/Spanish preferred.
Core
Values: Ability to understand and appreciate the role of race, religion, ethnicity, sexual orientation, and individual values in serving a diverse population.
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JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.
#HP
Candidates must hold a Bachelor's degree in Social Work, Sociology, Gerontology, Psychology, or Human Services. A minimum of one year of relevant experience and proficiency in Microsoft Office and electronic case record systems are required.
Market context
In New York, Resident Service Coordinator roles in residential services often draw steady demand because providers need staff who can coordinate resident support, documentation, and referrals. These roles are competitive when candidates bring a relevant bachelor’s degree, experience with electronic record systems, and comfort working across service teams. Review the AI-summarized requirements and benefits here to quickly compare fit and save time on the original posting.
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