This is an in-office position.
About Us
TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.
Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.
Tele Specialists Offers
- A great culture with a team environment
- A fun, diverse work environment
- A rapidly growing company with career advancement opportunities
- Medical, Dental and Vision benefits
- Tuition Reimbursement
- 401k match
- Paid Vacation
- Leadership Training Classes
- Mentorship Program
About the Role
The Clinical Coordination Nurse (LPN) supports the coordination and execution of telehealth consult workflows across neurology and psychiatry service lines. This role is responsible for facilitating intake processes, supporting case prioritization, and managing real-time dispatch coordination to ensure timely and efficient patient care delivery.
Working in collaboration with clinical leadership, physicians, and operational teams, the LPN ensures accurate progression of consults from intake through completion. This position requires strong organizational skills, attention to detail, and the ability to operate effectively in a fast-paced, technology-enabled environment.
Core responsibilities include clinical workflow coordination, operational monitoring, technology utilization, and support of training and quality processes.
Essential
Duties: and Responsibilities:
- Clinical Workflow Coordination and Dispatch
- Monitor consult queues and manage open or pending cases to ensure timely progression
- Identify cases exceeding response thresholds and initiate appropriate follow-up
- Coordinate physician assignment and dispatch based on urgency and availability
- Manage consult tracking tools including STAT and Psych Hold Boards
- Monitor queue delays and initiate escalation protocols as needed
- Track follow-up workflows, including imaging and stroke-related processes
- Clinical Intake Support and Prioritization
- Collect and document key patient and case information from facilities
- Support prioritization of consults using established protocols and clinical judgment within scope
- Facilitate communication between facilities and physicians to ensure readiness for consults
- Assist in coordination of specialized workflows, including EEG and psychiatric consults
- Communication and Escalation Management
- Serve as a communication liaison between physicians, facilities, and internal teams
- Monitor and respond to physician communication channels in real time
- Escalate clinical, operational, or technical issues to appropriate leadership
- Manage escalations from providers, facilities, and internal staff
- Technology and System Utilization
- Utilize telehealth platforms and internal systems to manage case workflows
- Monitor system performance including dispatch alerts and escalation triggers
- Support downtime procedures to maintain continuity of operations
- Escalate technical issues impacting workflow or physician connectivity
- Quality, Training, and Operational Support
- Participate in shift huddles and support effective handoff communication
- Lead huddles in the absence of leadership when needed
- Assist in onboarding and training of new team members
- Maintain knowledge of current protocols, procedures, and updates
- Identify and communicate quality or process concerns to leadership
- Administrative Responsibilities
- Review internal communications regularly to stay current on updates
- Attend required meetings and training sessions
- Perform additional duties as assigned
Qualifications
- Active Licensed Practical Nurse (LPN) license (Florida or Compact State)
- Minimum of two (2) years of practical nursing or related clinical experience
- Experience in telehealth, call center operations, or triage support environments preferred
- Ability to work in a fast-paced, high-volume environment
- Basic proficiency in computer systems and medical documentation tools
Knowledge, Skills, and Abilities
- Strong verbal and written communication skills with the ability to coordinate across multiple stakeholders
- Ability to prioritize tasks and manage multiple workflows simultaneously
- Working knowledge of clinical terminology and patient care processes within LPN scope
- Ability to apply critical thinking and sound judgment within defined protocols
- Strong attention to detail and organizational skills
- Ability to remain calm and effective in high-pressure or urgent situations
- Proficiency in using telehealth systems, EMRs, and communication platforms
- Ability to work both independently and collaboratively within a team environment
- High level of accountability, reliability, and responsiveness
- Demonstrated problem-solving and analytical skills
Travel Requirements (if applicable): No Travel
Other Duties
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties, responsibilities, and activities may change or be assigned at any time based on business needs.
Physical Requirements
- Must be able to remain in a stationary position (sitting or standing) for prolonged periods, often up to 75% of the workday.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, or shared workspaces.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
- Must be able to exchange accurate information with clients and co-workers in person, over the phone, and via digital platforms.
- Occasionally moves or transports office supplies, files, or equipment weighing up to 25 pounds.
- Occasionally positions self to maintain files in cabinets or access equipment stored in low or high areas.
- Requires close visual acuity to perform activities such as preparing and analyzing data, transcribing, and viewing a computer monitor for extended periods.
Equal Employment Opportunity & ADA Statement
The Company is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. The Company will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.
