Mercyhealth Wisconsin and Illinois·McHenry, Illinois
The Ophthalmic Technician is responsible for collecting patient assessment data, performing diagnostic tests, and assisting physicians during examinations and surgeries. They also maintain patient flow, document care, and provide education to patients and their families.
OVERVIEW Provide hands-on patient care by preparing patients for exams, assisting physicians during procedures, and performing specialized eye tests. Support a smooth patient flow by documenting care, answering calls, and educating patients and families about their treatment. Help maintain high-quality care by following up with patients and supporting daily clinic operations.
Essential duties and responsibilities
Responsible for patient care.
Rooms and collects patient assessment data.
Administers medications and performs other patient care procedures as directed and according to established criteria.
Assists physicians during treatment, testing, refractometry and examinations.
Performs retinoscopy, refractometry, A/B scans, photography, fluorescein angiography, corneal/disc topography, assists in surgery, low vision evaluations, visual fields, and applanations.
Maintains timely flow of patients.
Provides patient and family education.
Documents patient care and related information.
Responds to incoming telephone calls.
Performs telephone triaging of patients.
Follows up on patient care as needed. Reviews and maintains charts.
Participates in QA & I.
May be required to work alternate shifts and weekends.
Performs other duties as assigned.
Culture of excellence behavior expectations: To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
EDUCATION AND EXPERIENCE High School diploma. Prefer education as a paraprofessional in ophthalmology or optometry.
Certified by JCAHPO as a technician required.
SKILLS AND ABILITIES Good interpersonal/communicative skills needed.
While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move patients/equipment. Good eye/hand coordination and manual dexterity needed.
This job has no supervisory responsibilities.
$19.40 - $34.10
Mercyhealth is an Equal Opportunity Employer [https://www.mercyhealthsystem.org/careers/]. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Click here [https://www.mercyhealthsystem.org/join-our-team/benefits/] for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Candidates must have a high school diploma and hold a JCAHPO certification as an ophthalmic technician. Good interpersonal and communication skills are required, along with the ability to perform physical tasks such as lifting equipment and standing for extended periods.
Market context
In Illinois, ophthalmic technician roles are commonly tied to steady patient volume in eye care clinics and medical practices, so employers often screen closely for certification and patient-facing skills. Competition can be stronger for candidates who already hold JCAHPO certification and can handle the physical demands of the job, including lifting equipment and standing for long periods. Review the AI-summarized requirements and benefits here to save time, then confirm the certification and schedule expectations before applying.