Release of Information Clerk - Medical

About Company

Since 1984, Professional Performance Development Group (PPDG) has been proudly Serving Heroes by connecting exceptional healthcare professionals with rewarding opportunities across military, federal, and commercial healthcare facilities. Guided by our core principles of excellence, integrity, and collaboration, we are dedicated to delivering high-quality staffing solutions that strengthen the delivery of patient care nationwide. Rooted in a culture of Linked Prosperity, PPDG values the success of our clients, employees, and partners alike—offering competitive compensation, comprehensive benefits, professional growth, and a cooperative workplace built on trust, respect, and service. As a proud Department of Defense Partner Employer and participant in the Military Spouse Employment Partnership (MSEP), PPDG remains committed to supporting our Nation’s Finest through meaningful careers that make a lasting impact.

Position: Release of Information Clerk

Location: Naval Health Cherry Point

Hours

• Monday-
• Friday 7:30AM-4:30PM

Qualifications

• Degree/Education: High School diploma or General Educational Development (GED) equivalency.
• Experience: At least 1-2 year relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.
• Work Environment/Physical Requirements: Requirements include prolonged walking, standing, sitting or bending. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders to retrieve and file medical records.

Unique Military Health Care Systems/Procedures

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)

Job

Duties: and Responsibilities:

The duties include but are not limited to the following

• Processes release of information requests in accordance policy and directives. Maintains logs as required.
• Locates and extracts pertinent information from medical files. Locates materials based upon written request for medical information and reports findings to requestors of information.
• Advises patients and agencies such as insurance companies, social services, and medical activities on policies associated with releasing medical information.
• Uses computer software and printing equipment effectively to prepare/develop required documents.
• Prepares documents/packages for pick-up or mailing in accordance with standard protocols and
• requirements.
• Process approximately 2,300 release of information requests yearly in accordance with policy and directives.
• Complete releases on same day of receipt or up to 30 days for extenuating circumstances.
• The Department Head will be notified of all releases not completed within 30 days and the Release of Information Clerk will provide notification to the patient explaining the circumstances for the delay. Delayed releases will be accomplished within an additional 30 days.
• Input all releases into the applicable Government system within one business day of completion.

Hours

• Monday-
• Friday 7:30AM-4:30PM Typically 8 work hours per workday.