Job detail

Community Health Worker - Chronic Disease

Cleveland Clinic

Full Time On Site 2-5 yrsPosted 1 month ago

Quick overview

The Community Health Worker connects underserved populations to health and social services while coaching patients on chronic disease self-care. They act as a liaison between patients, medical providers, and community agencies to improve health outcomes.

Requirements summary

Candidates must have a high school diploma, a valid driver's license, and a Board of Nursing CHW certification. Preferred qualifications include experience in medical office or community service settings and bilingual proficiency in English and Spanish.

high schoolprofessional certificateTime ManagementMedical Terminology

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare.
And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives — beginning with our own.
That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title Community Health Worker - Chronic Disease Location Cleveland Facility Cleveland Clinic Main Campus Department Center for Community Health-Executive Administration Job Code D99831 Shift Days Schedule 8:30am-5:00pm Job Summary Job Details Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family.
Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Community Health Worker (CHW) working with our Chronic Disease population, you will play a vital role in connecting diverse and underserved populations to health and social service systems.
In this role, you will primarily work in the community with specific target populations, collaborating with medical providers, primary care teams, and other agencies to improve patient care and outcomes.
CHWs bring a close understanding of the communities they serve, building trusting relationships that allow them to act as a liaison between health and social services and the community.
This helps improve access to services and the cultural quality of care, while also building community and individual capacity through education, outreach, counseling, support, and advocacy.
A caregiver in this position works Monday through Friday from 8:30 a.m. – 5:00 p.m., with the ability to travel locally up to 20% of the time.
A caregiver who excels in this role will: Establish trusting relationships with patients and their families while providing support, encouragement and feedback.
Coach patients in effective management of their chronic health conditions and self-care.
Convey the purposes and services of a program to the user population and the impact the program or service would have.
Assist patients in understanding care plans and instructions.
Visit patients in their homes as needed to assess the patient, their living conditions, and meet with family members or caretakers.
Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.
Advocate for patients and act as a liaison between the patient/family and community service agencies (schools, hospitals, support groups, etc.).
Help patients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.
Assist patients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services.
Facilitate communication and coordinate services between providers.
Motivate patients to be active, engaged participants in their health.
Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions.
Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.
Continuously expand knowledge and understanding of community resources, services and programs provided, human relations and the procedures used in dealing with the public as part of a service or program, volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, and procedures and resources available to handle new, unusual or different situations.
Minimum qualifications for the ideal future caregiver include: High school diploma/GED Valid driver’s license Knowledge of community resources Community Health Worker (CHW) Certification and be certified as a CHW through the Board of Nursing Ability to develop trusting and effective working relationships Strong information gathering, interviewing and time management skills Preferred qualifications for the ideal future caregiver include: One year of experience in a medical office setting Two years of community service experience Bilingual in English and Spanish Medical Assistant training or Medical Assistant certification Knowledge of medical terminology Knowledge of the Electronic Medical Record (EMR) Passionate about helping people in the community Physical Requirements: May need to move around intermittently during the day, including sitting, standing, stooping, bending and ambulating.
May need to remain still for extended periods, including sitting and standing.
Work evenings and weekends may be required.
May need to lift boxes or carry objects.
Possess dexterity to operate a PC and other office equipment.
Personal Protective Equipment: Follow Standard Precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment.
All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program.
You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.
Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
We know that fully supporting our caregivers is what creates the best outcomes for our patients.
Our outstanding, comprehensive offerings are an investment in your health, well-being and future.
What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries.
For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home.
Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education.
Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation.
Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States.
U.S.
News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey.
Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties.
Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.

Community Health Worker - Chronic Disease

Quick overview

Requirements summary

Job description

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