Medical Assistant I or II

Job Description

Position title

Medical Assistant II

Position summary

As a member of the primary care team in the nursing department, the Medical Assistant II (MA II) provides support for patients, medical providers, nurses, and MAs as well as general support for other clinic functions. The desired candidate has a pleasant and welcoming personality, is a certified medical assistant or EMT-B and willing to learn new skills. The person will support CHCFC’s mission, vision, and values and contributes to a work environment that is caring, collaborative, and innovative.

Reports to

Medical Clinic Manager

Flsa status

Non-exempt

Primary responsibilities

• 1. Assists in providing care for a unique panel of patients shared with an assigned primary care team.
• Conducts pre-visit planning activities for the assigned patient panel. Participates in huddle with provider to prepare for daily clinic.
• Participates in Patient Center Medical Home (PCMH) by reviewing charts for health screenings due.
• Prepares exam room for patient visits, restocks and cleans as needed.
• Calls patients from the waiting room to the exam room using the proper patient identifiers and pronouns.
• Obtains the chief complaint, vital signs, allergies, surveys, screenings, consent forms (if applicable), and performs a medication reconciliation. Prepares visit note and documents all of the above in Intergy.
• Provides patient education as appropriate.
• Collects lab samples, performs phlebotomy and EKG (if deemed competent) as needed. Administers all CLIA waived lab tests and medical tests (e.g. HCG, UA, urine drug screen, ear flush, hearing and vision screenings) per clinical protocols.
• Acts as a chaperone for medical exams as needed.
• Sets up provider for in office procedures (e.g. pap test, mole removal, IUD and implant placement and removal).
• Administers vaccines as directed by primary care provider.
• Coordinates in-clinic services between providers, the lab, MAs, and nurses, to assist with timely patient flow.
• Understands and maintains standard precautions in all clinical activities, uses PPE appropriately.
• Demonstrates teamwork and works to build cohesive, professional relationships with all CHCFC staff and patients.
• Maintains current CPR certification.
• Assists in emergencies as trained, call for outside help as directed.

• 1. Participates in quality improvement and quality assurance activities, maintains equipment in working order and cleanliness of clinic.
• Orders lab supplies when needed.
• Maintains equipment in good working order and notifies supervisor of broken equipment.
• Informs person responsible for ordering supplies when stock is below PAR level.
• Assists in weekly inventory, restocks, and rotations of stock to prevent expired stock/shortages.
• Participates in PDSA cycles.
• Periodically reviews the health care quality measures for the assigned patient panel and works collaboratively with the primary care team to complete recommended health maintenance activities.
• Maintains room cleaning logs.
• Maintains and operates autoclave.
• Conducts CLIA waived testing controls and ensures controls are completed as required by protocol. Ensures CLIA waived test supplies are adequately stocked.
• Checks and records daily temperature logs. Properly notifies supervisor if any temperature is out of range.

• 1. Provide phone and clerical support for general patient inquiries and tasks.
• Completes and faxes forms including but not limited to school physical, prior authorizations, DME orders, school and work excuse letters, and other state forms.
• Assists with medication refills under the direction and supervision of the prescribing provider.
• Assist with scheduling appointments for follow up care as needed.
• Clearly documents all phone calls, interactions with patients, and attempts to contact patients in a timely manner.
• Coordinates care as directed via phone, patient portal, and/or letters as needed.
• Responds to tasks from team members in a timely manner.

1. Fills in for PTO and call outs as needed.

1. Attends and actively participates in health center medical team meetings and other staff meetings as required.

1. Effectively communicates with patients and staff across departments.

Required skills, education & experience

Education

Associate Degree in Medical Assisting, certificate from an accredited medical assisting program such as CMA or CCMA, a RMA License, or EMT-B.

Proficiency in written and spoken English. Bi-lingual English/Spanish, English/Moldovan, or English/Russian a plus.

Experience

1 year of experience as a medical assistant, phlebotomist, pharmacy tech, EMT, or CNA, or 1 year of experience as a medical assistant at CHCFC.

Skills

• Exceptionally organized.
• Ability to work harmoniously with ethnically, culturally, racially, and gender diverse staff and patients.
• Ability to efficiently operate basic office equipment (multi-line phone, fax, photocopier)
• Ability to use Microsoft Office Suite (Word, Excel, and Outlook) and Internet.
• Understands and is familiar with basic medical terminology.

Physical demands

Working conditions

While performing the required duties of this job, the employee is exposed to weather conditions prevalent when traveling between Health Center locations where medical care is provided. This position performs tasks that involve exposure to blood, body fluids or tissues.

This job description is subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the employee works. Performs other duties as assigned.