Responsible for screening clients to assess social determinants of health and coordinating referrals to internal and external social care networks. The role involves developing individualized service plans and maintaining accurate documentation to promote client stability and self-sufficiency.
Requirements summary
Requires a high school diploma (associate degree preferred) and 2 to 4 years of experience in case management or human services. Candidates must possess a valid NYS Driver's License and pass comprehensive background checks and physical examinations.
high schoolassociate degreeCase ManagementProblem SolvingTrauma-Informed CareData EntryMicrosoft Office SuiteCultural CompetencyCrisis ManagementCommunity OutreachClient AssessmentReferral CoordinationClient IntakeSocial Determinants of Health
Job description
Job DetailsJob Location
Buffalo,
NY 14214Position
Type:
Full
TimeSalary
Range: $23.00 - $26.00 HourlyJOB SUMMARY This position is responsible for screening, navigation, and referral services to individuals and families seeking support through our programs and social care network. Assesses client needs related to social determinants of health, coordinates access to appropriate services and ensures timely and accurate documentation of all client interactions. Plays a critical role in connecting participants with internal programs and external community partners to promote stability, well-being, and self-sufficiency.
Responsibilities
AND
DUTIES
Primary
Responsibilities: Conducts client intake and screening to assess needs related to housing, food access, employment, transportation, and other social determinants of health. Determines program eligibility and completes intake documentation in accordance with CAO and donor requirements. Develop individualized service and social care plans that include client goals, referrals, and follow-up actions. Coordinate and submit referrals to internal programs and external social care network partners. Track and manage referrals to ensure timely connection to services and successful outcomes. Maintain accurate and up-to-date client records in data management systems. Provide ongoing follow-up with clients to monitor progress, identify and address barriers, and update service plans as needed. Collaborate with internal departments and community partners to expand access to services and resources. Conduct outreach and engagement activities to identify and recruit eligible participants. Assist clients with navigating systems related to housing, benefits, healthcare, and other essential services. Support clients with applications, documentation, and coordination of services as needed. Ensure all case notes, documentation, and reporting requirements are completed accurately and within required timeframes. Participate in required meetings, trainings, and collaborative workgroups related to social care network initiatives. Maintain knowledge of available community resources and services in the Western New York area. Ensure compliance with all program guidelines, confidentiality standards, and data reporting requirements. Maintain compliance with federal, state, and CAO standards.
Secondary
Responsibilities: Must present a professional image in conduct, attitude, and attire. Satisfactory completion of mandatory trainings. Additional duties as assigned.
QualificationsQUALIFICATIONS
Education and
Experience: High School Diploma Associate’s Degree in human services preferred. Two (2) to Four (4) years’ experience in case management, intake, human services, or a related field, or a combination of education and experience. Experience with Medicaid, care coordination, or social service navigation preferred.
Skills and
Abilities: Ability to work with diverse and underserved populations. Ability to conduct client assessments and screenings in a professional, culturally competent, and trauma-informed manner. Strong commitment in maintaining confidentiality. Strong communication skills with the ability to engage clients and build relationships. Ability to manage multiple clients, tasks, and deadlines effectively. Knowledge of community resources and social service systems in Western New York. Strong organizational and data entry skills. Ability to analyze client’s needs and develop appropriate service plans. Excellent problem-solving skills and managing challenging situations Ability to work independently and as part of a team.
Proficient in
Microsoft
Office
Suite
Physical
Demands: Must be able to sit for extended periods of time, while walking and standing occasionally. Must have hand and finger coordination for typing, writing, and using office equipment. Must be able to speak and hear to communicate with clients and staff members. Close vision is required for reading documents and computer screens Ability to lift/move up to 25 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Application
Requirements: Physical examination record or pass physical examination by a CAO physician Valid NYS Driver’s License and proof of motor vehicle insurance coverage
Completion of the following documents: CAO Employment application NYS SCR Clearance Form with acceptable clearance Criminal Record Certification and free of criminal convictions of crimes against children (misdemeanor or felony) Fingerprinting required. Release for Reference Checks To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
