Medical Assistant - Cancer Center - Framingham

Preferred Qualifications

1. Five (5) years of Medical Assistant experience. 2. Bilingual. 3. Experience with electronic medical record systems. 4. Previous supervisory experience.

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and providers. Responds to variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment. 2. Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data. 3. Exercises a high degree of customer service in all interactions with patients, internal and external customers. 4. Provides a safe, comfortable, and clean environment for patients and families. 5. Escorts patient to exam room and prepares patient for provider visit. This may include pediatric, adult, or geriatric patients. Checks to ensure patient comfort, privacy, and safety. 6. Ensures patient and personal safety. Completes a fall risk assessment. May sit with a patient who needs monitoring. 7. Prepares exam room for each patient in accordance with needs of patient’s visit. 8. Assists and/or chaperones providers/nursing with physical exams, treatments and procedures as necessary. 9. Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height and weight), records patient’s stated level of pain, and reviews list of medications with patient. 10. Performs collection of specimens and/or ensures the necessary supplies and equipment are ready for the provider to use during the visit. 11. Performs Point of Care Testing (POC) as ordered including but not limited to Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing. 12. Performs quality control checks on equipment. 13. Assists in arranging for diagnostic testing and surgical procedures under direction of the nurse or physician. 14. Assists with patient billing by ensuring CPT codes, diagnosis codes and all supplies and procedures are indicated on charting. 15. Ensures outside paperwork is scanned into patient’s electronic medical record. 16. Processes and tracks referrals and prior authorizations as requested/ordered by provider. Notifies provider of patient requests for referrals and prescription renewals. 17. Stocks, maintains and rotates medical supplies in clinic rooms daily according to clinic demands. Monitors expiration dates. Monitors medical supply inventory for clinic and orders medical supplies as needed. 18. Participates in unit specific quality improvement projects i.e. hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks. 19. Provides administrative support which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing. 20. May administer immunizations as needed. 21. Trains and orients new medical assistants and will precept students. 22. May perform hand hygiene audits. 23. Facilitates daily operations and responsibilities of the day-to-day patient flow within each designated area, acting as the first level “go-to person” for the providers and clinical staff regarding troubleshooting issues including patient complaints, clinical and billing questions, etc. 24. Collects and reports on ambulatory quality metrics. 25. May participate in ambulatory tracers. 26. Participates in the interviewing and training of clinical staff as requested by Practice Manager. 27. Cleans and sterilizes instruments and maintains diagnostic equipment. 28. Reports updates and findings regularly to Practice Manager. 29. May be asked to cover satellite locations. Physical Requirements: 1. Occasional lifting of 30-35 pounds and turning of patients. 2. Prolonged standing and walking. 3. Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting. 4. Exposure to infectious disease and possible carcinogenic chemicals. 5. Exposure of blood-borne pathogens. 6. Requires fine manual dexterity to lift and maneuver patients. 7. Requires visual and aural acuity necessary to monitor patient care. Skills & Abilities: 1. Demonstrates organizational skills and attention to detail. Ability to prioritize work and complete tasks in a timely manner. 2. Works independently and accurately with excellent follow-through. 3. Basic to moderate computer skills including documents, spreadsheets, e-mail and automated scheduling software and the ability to navigate through electronic medical record systems. 4. Ability to read, write and spell in English to ensure accurate message taking and documentation. 5. Good interpersonal skills. 6. Knowledge and ability to use universal precautions and knowledge of patient handling. 7. Knowledge of EPIC. 8. Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. This includes: Knowledge of growth and development; Ability to interpret age specific data and response to care; and Provide age specific communication. 9. Maintains sensitive and confidential patient information according to HIPAA. 10. Capability to make decisions to ensure patient safety and promote quality patient care. 11. Demonstrates exemplary Medical Assistant and administrative abilities and skills. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $25.00 - $30.82 Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.