Case Manager - 5030

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.

The Living Room-Safe Haven is a 50 bed, low-barrier shelter operated by BronxWorks for chronically street-homeless single adults. Located in the Hunts Points section of the Bronx, The Living Room-Safe Haven follows a Housing First model and provides on-site services including case management, psychiatric and medical care, substance use counseling, meals, showers, and housing placement support. Referrals are made exclusively through NYC’s Street Homeless Outreach Teams. The program focuses on building trust and engagement while supporting clients in transitioning into stable, long-term housing.

Responsibilities

• Independently manage a caseload.
• Conduct comprehensive intake assessments.
• Conduct regular field visits to engage and build rapport with chronically homeless individuals.
• Work with clients to develop goals and service plans.
• Provide referrals and direct assistance to support clients applying and/or attending appointments for mental health services, medical care, substance treatment, vital documents, benefits, Legal/immigration services, and permanent housing.
• Document all interactions with or on behalf of clients, monitor and document client progress toward service plan goals.
• Maintain familiarity with social services and resources available both on-site and in the community.
• Coordinate client care with other service providers; attend regular case conferences with clients and other service providers, as required.
• Attend regular supervision sessions with direct supervisor.
• Drive agency vehicle to and from client locations and appointments.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in social work or a related field of study