Social Care Navigator - Broome

Serving with Compassion, Consistency, and Creativity.

$19.23-21.63 an hour - Part Time

Position Summary

The Children's Home (CHWC) is partnering with Care Compass Collaborative (CCC) to provide Social Care Navigation services. Social Care Navigators (SCNs) play a vital role in enhancing community health networks & reducing health inequities amongst Medicaid Members, including children, caregivers, siblings, & other eligible family members.

SCNs are responsible for screening Medicaid Members for unmet Health Related Social Needs (HRSNs) including Housing/Utility; Food Security; Transportation; Employment; Education, & Interpersonal Safety. SCNs are also responsible for screening Members for eligibility of community-based resources, State, &/or Federal resources. If Members qualify for any service meeting their HRSNs, SCNs are responsible for navigating & connecting Members with such resources. Once connected, SCNs are responsible for communicating with the Member to ensure Closed Loop Referrals have been completed to best meet Member needs.

Responsibilities

• Provide comprehensive Social Care Navigator (SCN) services, including screening & navigation services to eligible Medicaid Members via phone, in-person, & virtually.
• Utilize the UniteUs Database in conjunction with the Accountable Health Communities (AHC) Health Related Social Needs (HRSN) Screening Tool to screen Medicaid Members with a variety of HRSNs.
• Conduct Eligibility Assessments for eligible Medicaid Members whose initial screening identifies unmet HRSN needs.
• Connect eligible Medicaid Members to services, care providers, & community resources to ensure their HRSNs are met.
• Develop Social Care Plans for eligible Members, including a summary of needs, eligibility, individualized strategies, interventions & an up-to-date list of navigated resources &/or services.
• Ensure Closed Loop Referrals by following up with eligible Medicaid Members within five business days after service completion to verify navigated resources were successful in meeting Member needs.
• Ensure any eligible Member enrolled in a Children's Home program, as well as any eligible Member living in the same household, are reached for screening & navigation services.
• Utilize Motivational Interviewing techniques to engage Members, providing the opportunity to speak openly, safely, & honestly communicate about their unmet needs.
• Communicate with local, State, &/or Federal HRSN entities to form working relationships with providers & personnel; keeping up to date with navigation resources available to eligible Medicaid Members.
• Hold an open & flexible schedule to provide SCN screening & navigation services as needed for Member accessibility & convenience, including evenings & weekends as needed.

Requirements

Education

• High School Diploma required
• Associate's Degree in health, human services, or related field preferred

Experience

• One year of work experience in healthcare, community-based services, &/or social welfare domains required
• In-depth knowledge of community-based, State, & Federal resources available to eligible Medicaid Members preferred
• Experience working with at-risk populations preferred
• Exemplary communication skills for effective interactions with agency staff, Medicaid Members, children, families, & the community
• Exemplary written & verbal communication skills
• Comfortability with heavy documentation
• Driver's License and ability to maintain insurability throughout employment required

Benefits

• available to all staff:
• Student Loan and Tuition Reimbursement
• Employee Assistance Program
• Employee Discounts at the Southern Tier Community Center
• Opportunities for Professional Development

Full Time Benefits

• Agency-Paid CEUs, License Prep Course, and License Exam
• 403(b) with 6% employer contribution
• PTO plus 9 paid holidays
• Childcare Reimbursement
• Health, Dental, and Vision Insurance (with HSA/FSA Accounts)
• Life Insurance

EEO Statement

Children's Home is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics.