Resident Services Coordinator

Provide residents and their families with support to access social services, assist with resolving tenancy issues, and follow up on resident concerns.

• Essential job functions
• Conduct periodic assessments of residents’ social, psychological, cognitive, and physical status and develop a plan to address needs
• Advocate on behalf of residents for adequate, timely, and cost-effective provision of services
• Participate in Housing and Health Care Integration Initiatives
• Respond to resident emergency calls with other staff (during scheduled work hours)
• Educate, assist, and advise residents and their families of available services and resources, both within 2Live Communities and in the community
• Pursue avenues for additional services through private, local, state, and federal sources
• Document and maintain confidential files of all significant contacts with residents, social service providers, medical providers, families, and for HUD reporting
• Coordinate care across medical providers for residents and ensure a safe transition in the discharge planning with residents, families, and hospital or rehab team

• Knowledge, skills & abilities
• A Master's or BA Degree, with a concentration in Social Work, Gerontology, or other related fields, is preferred.
• Resident Services Coordinator Certification or willingness to attain this within the first year of employment
• Experience working with older adults
• General computer literacy with Microsoft Office products and database software
• Bilingual in Russian is highly preferred

2LIfe Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We continually evolve our support services to meet the needs of our diverse residents as they age.

2Life Communities owns and operates over 1,300 affordable rental units across six campuses in metropolitan Boston. With another 210 apartments under construction and more in the planning stages, we expect to add 600-700 units over the next several years as we complete projects in active planning and construction.