Provide direct community-based case management to help residents in supportive housing obtain and maintain stable housing and independent living skills. Responsibilities include conducting home visits, assisting with benefit applications, and coordinating with mental health and medical service providers.
Join a Meaningful Profession with Mercy Haven! Discover the difference between a job and a fulfilling career by becoming a vital part of Mercy Haven's mission. We are dedicated to providing homes and services to diverse populations in crisis, including those living with mental illness, homeless families, veterans, domestic violence victims and the elderly. Recognized as a Newsday Top Workplace on Long Island for three years, we invest in our employees' success and offer an excellent benefits package. Mercy Haven is seeking a Supportive Housing Case Manager (Housing Specialist) to provide direct, community-based case management services to individuals and family's needs living in mental health and homeless supportive housing. This role focuses on helping residents obtain and maintain stable housing, build independent living skills, and access critical community resources. POSITION RESPONSIBILITIES Provide individualized case management services to tenants in supportive housing, including assessment, service planning, and ongoing support Conduct regular home visits and phone check-ins to monitor housing stability, safety, and overall well-being and provides appropriate documentation of all contact Support residents in obtaining and maintaining entitlements and benefits (SSI/SSDI, Public Assistance, SNAP, Medicaid, etc.) Provide crisis intervention and stabilization support as needed Connect tenants to mental health, medical, vocational, and community-based services Support development of independent living skills (ADLs) such as budgeting, cooking, hygiene, cleaning, and use of public transportation Collaborate with service providers and treatment teams to ensure coordinated care Ensures that room/apartments are clean for new tenants (may include cleaning, moving and setting up) & assists tenants with move in and move outs Monitor apartment conditions and report maintenance needs to ensure safe living environments Assists in the transportation of tenants to Mercy Haven programs and events Responsible for Agency compliance requirements by grants through site visits, data collection, and tracking system Participate in supervision, team meetings, and trainings Acts as task supervisor when interns are assigned to Supportive Housing Program Attends and participates in staff meetings and scheduled in-service training and/or additional educational opportunities as well as appropriate agency and interagency meetings Rotation of on-call duties All other relevant duties as assigned POSITION REQUIREMENTS High School Diploma or Equivalency with experience in human services required Bachelor's Degree in Human Services or related field preferred Experience working with individuals with severe mental illness preferred Valid NYS Driver's License with a safe driving record, access to a personal and reliable vehicle Physical Requirements: Sits, stands, stoops, squats, walks, and moves intermittently during work hours, may push or pull 10-15 pounds daily, may push or pull up to 50 pounds occasionally, drive agency vehicle POSITION RELATIONSHIPS Reports to: Community Services Coordinator Supervises: N/A *Training takes place Monday - Friday 8:30am - 4:30pm
SHIFT: Monday-Friday (8:30 am to 4:30 pm), with an on-call availability PAY RATE: $21.00 per hour LOCATION: Main Office in Islip Terrace, NY If you're passionate about making a difference and contributing to our mission, we want to hear from you. Join us at Mercy Haven and be a part of a team dedicated to creating positive change in the lives of those in need. Apply now and make your career as meaningful as our mission! Benefits Offered: Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan. Generous Paid Time Off policies, including vacation and sick time. Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings Tuition Reimbursement Eligible for Alternate Work Schedule based on successful completion of introductory period. Learn more at mercyhaven.org! MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW.
Requirements
A high school diploma with human services experience is required, while a bachelor's degree in human services or a related field is preferred. Candidates must possess a valid NYS driver's license and access to a reliable personal vehicle.
high school
bachelor degree
Case Management
Patient Advocacy
Documentation
Crisis Intervention
Interdisciplinary Collaboration
Service Planning
Transportation Coordination
Mental Health Support
Benefit Coordination
Community Resource Navigation
Independent Living Skills Training
Housing Stability Monitoring
Benefits
Dental Insurance
Paid Time Off
Vision Insurance
Medical Insurance
Sick Time
Basic Life Insurance
Tuition Reimbursement
Supplemental Life Insurance
Vacation Time
403(b) Retirement Savings
Long Term Disability (LTD)
Short Term Disability (STD)
Health Reimbursement Account (HRA)
Alternate Work Schedule
Posting details
Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Location
Town of Islip, New York
Posted
Apr 24, 2026
Application
Employer website
Market context
Operations roles in New York remain steady
Operations roles in New York healthcare often stay in demand because organizations need reliable support for scheduling, records, and day-to-day workflow. Competition can be stronger for candidates who already know EHR systems and basic quality measures, and this posting also notes a high school diploma or GED, with an associate degree in HIM and practical experience considered. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show practical systems experience and attention to detail.
