The Laboratory Support Coordinator handles administrative issues and assists customers with testing inquiries. They are responsible for processing payments, maintaining records, and coordinating pathology cases.
Requirements summary
A high school diploma or equivalent is required, along with a minimum of 1 year of relevant experience. Candidates should possess strong organizational skills and the ability to handle confidential information.
high schoolAttention To DetailCommunicationCustomer ServiceTime ManagementOrganizational SkillsConfidentialityRecord KeepingProblem SolvingComplianceCollaborationData EntryResearchBillingLaboratory TestingPathologyIT Support
Job description
Current Employees
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The UHealth system at the University of Miami has an exciting opportunity for a Laboratory Support Coordinator in the UHealth Laboratories Department. SUMMARY The Laboratory Support Coordinator handles any administrative complex issues or questions for the department. Assists internal and external customers with ancillary/send out testing through the appropriate department. Provides information in response to any customer inquiries. Resolves any issues face-to-face, by telephone, email, fax or mail. CORE JOB FUNCTIONS Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. Contacts customers to respond to inquiries and notifies them of investigation results or any planned. adjustments. Escalates and refers customer grievances to designated supervisor for further investigation when appropriate. Handles requests for autopsies, payment processing, and returns of slides submitted in consultation. Processes payments for patients, maintains record keeping of all payments received and forwards of receipts to the appropriate persons. Maintains appropriate records of all patient and research requests. Scans and processes all ancillary testing requests. Handle requests for alternate sample requests on ancillary tests (failed testing). Review orders for add-on testing (AP) and/or requests for send-out. Enters addendum/billing for send-out requests to contracted labs. Requests additional material from outside facilities upon department’s request, as well as processing the material upon receipt. Review material with “Gross only” pathologists for selection of best block. Handles research requests and documents appropriate charges. Processes legal requests, creating invoices and accepting payments for services rendered. Accessioning, labeling and grossing of all materials received in consultation. Contact reference labs for results and for pricing comparisons on testing not performed in-house. Manages in-house cytogenetic testing, as well as the reporting and logging of CP/LMC critical values. Logging of any STAT LMC pick-ups, informing the appropriate parties and tracking of results. Places tickets for IT/physical plant, requests archived material and triages samples to be archived. Processing all requests for ancillary studies, updating patient encounters (30-day rule), and entering of results into UCHART. Monitors all electronic test requests ordered in UCHART (pending); triages frozen section calls (contacting pathologist/resident/runner) and receive CAP surveys/samples. Adheres to University and unit-level policies and procedures and safeguards University assets.
Benefits
Medical
Dental
Tuition Remission
CORE
Qualifications
Education:
High
School diploma or equivalent
Experience:
Minimum 1 year of relevant experience
Knowledge,
Skills and
Attitudes: Skill in completing assignments accurately and with attention to detail. Ability to analyze, organize and prioritize work under pressure while meeting deadlines. Ability to process and handle confidential information with discretion. Ability to work evenings, nights, and weekends as necessary. Commitment to the University’s core values. Ability to work independently and/or in a collaborative environment. DEPARTMENT ADDENDUM Department Specific Functions Coordinate and track pathology cases from accessioning through completion Manage send-out workflow for NGS and other reference laboratory testing Verify specimen adequacy and testing requirements prior to send-out Ensure proper labeling, packaging, and shipment of all specimens Monitor case status and follow up on pending or delayed results Communicate case updates with physicians, clinicians, and internal teams Follow established process for pathologist service approval Maintain internal Excel tracking log documenting case workflow from start to completion Enter and maintain accurate case and send-out data in the LIS Ensure compliance with CAP, CLIA, HIPAA, and internal policies Coordinate with external reference laboratories regarding testing issues, delays, and turnaround times Assist with front-end and back-end case inquiries as needed for departmental support The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status
Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
