The Salvation Army Southern California·Tustin, California
Provide holistic, strength-based case management and harm reduction services to recently housed individuals with mental illness or substance abuse. Responsibilities include conducting assessments, facilitating community resource links, and serving as a liaison between landlords and clients.
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Permanent Supportive Housing Case Manager (PSH-CM) provides holistic, strength based, harm reduction case-management services to recently housed individuals suffering with mental illness and/or substance abuse. The PSH-CM will work primarily in the field, meeting with clients in their home or local community.
Case Management (65%)
Conduct in assessments and formulate housing case plans to identify potential barriers to maintaining housing.
Facilitates the use of community resources to assist residents integrating into the community. Identify, refer and link newly housed residents to appropriate resources.
Provide in home/in community visits using a step-down approach (CTI) with each client.
Teach basic life skills and educate newly housed client about neighborhood amenities, services, and transportation.
Apply knowledge and educate residents about tenant rights and responsibilities.
Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, and problem solving.
Utilize harm reduction interventions and methodologies to provide client-centered and holistic services to keep them in housing.
Utilize conflict management, de-escalation, and crisis intervention techniques in emergency situations.
Serve as Liaison between landlord and client (and clients/neighbors) for any housing related issues.
Maintain accurate/timely documentation and files using HMIS and/or Wellsky database including entry, exit, services provided and case notes.
Other duties as assigned by Program Supervisor.
Resident Services (25% of time)
Coordinate holiday, birthday, and community celebrations for residents.
Ensure each resident is welcomed and offer engagement into the community.
Recommended Core Competencies
Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully and develop solutions in collaboration with colleagues and supervisor as needed.
Customer Service - Manage difficult and/or emotional residents, staff, and/or guests; promptly address their needs to ensure mutually satisfying outcomes.
Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions via active listening.
Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
$26-28.00/HR
Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
Ability to operate computer, fax, and telephone.
Ability to lift up to 40 lbs.
Ability to drive and conduct in home visits with clients.
Requires a High School Diploma or GED, with a BSW or equivalent degree preferred. Candidates must have at least one year of experience in case management for homeless populations and permanent supportive housing.
Market context
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