Intake Specialist

• General requirements
• Ability to recognize emergencies and life-threatening situations and respond calmly, appropriately, and effectively.
• Strong verbal and written communication skills, with the ability to engage clients, families, visitors, community representatives, and multidisciplinary team members in a professional and respectful manner.
• Strong organizational skills, customer service skills, and ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to provide trauma-informed, person-centered care that reflects dignity, cultural responsiveness, and respect for diverse populations.
• Ability to work effectively within a team structure while also being self-directed and using sound independent judgment within scope of role.
• Ability to adapt to changing operational demands, reimbursement requirements, regulatory expectations, and managed care environments.
• Ability to contribute ideas for process improvement, support agency initiatives, and help advance high-quality client care.
• Knowledge of integrated treatment approaches for co-occurring mental health and substance use disorders, including familiarity with the Integrated Dual Disorder
• Treatment model or similar evidence-informed practices.

• Education and licensure requirements
• Master’s degree in Social Work, Counseling, Marriage and Family Therapy, or a closely related behavioral health field is required.
• Current Ohio licensure as LISW, LPCC, IMFT, LICDC, or equivalent is preferred/required based on position classification and scope of services.
• A master’s degree in counseling or social work with current Ohio licensure as LPC, LSW, or LMFT may be considered if independent licensure can be obtained within one year of hire.
• Candidates must maintain current licensure, certification, continuing education, and ethical practice standards required by their respective professional board or credentialing body.

• Experience and training requirements
• Minimum of three years of behavioral health clinical experience required.
• At least two years of experience providing assessment, referral, intake, or related clinical access services preferred.
• Demonstrated experience with behavioral health documentation, diagnosis, treatment planning, referral coordination, and customer service follow-up required.

• Knowledge, skills, and competencies
• Working knowledge of DSM-5, ASAM Criteria, biopsychosocial assessment, crisis intervention, and evidence-informed therapeutic and engagement skills is required.
• Extensive knowledge of mental health disorders, substance use disorders, co-occurring conditions, and appropriate treatment interventions is strongly preferred.
• Ability to communicate effectively with team members and healthcare professionals to coordinate care and exchange information relevant to client treatment goals.
• Ability to support clients and families in understanding treatment needs, recovery goals, service options, and the value of continued engagement in care.
• Ability to interact with clients, family members, and community stakeholders in a culturally sensitive, respectful, and dignified manner.

• Work environment and scope
• This position functions within a multidisciplinary behavioral health setting that serves individuals with substance use, mental health, and co-occurring needs through a recovery-oriented model of care. The employee must be able to manage competing demands, maintain documentation accuracy, protect confidential information, and uphold agency standards related to service quality, compliance, and professionalism.

• Compensation & benefits
• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.

• Amount of travel
• Minimal, mostly confined to the Ohio Area.

Salary Range

● This is a paid position and salary will be rated based on experience.