UnityPoint Health·Sioux City, Iowa
The role involves managing reference laboratory registrations, ordering tests, and processing patient specimens. It also requires coordinating with couriers and communicating test results to providers and patients.
Provides specimen processing for reference laboratory outreach patient testing, and initiates inpatient processing, requiring handling of patient specimens. Assists lab outpatients in the collection process of specimens for testing. Monitors patients during more complex lab test procedures and patients being held for provider notification of test results. Uses the Lab and Mayo On-line test catalogs to ensure that the correct tests are ordered for providers and patients. Assists patients in the completion of Authorizations prior to release of test information. Initiates and resolves the problem patient specimen resolution process for the laboratory. Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department. Informs patients of potential denial by insurance, estimates appropriate costs and obtains appropriate ABN or Insurance Waiver according to insurance. Adds modifiers and account notes as appropriate per regulations. Completes daily quality audits of the patient lab record.
Education: High School Diploma or equivalent required. Associate’s degree preferred.
A high school diploma is required, while an associate degree is preferred. Candidates must have at least one year of work experience and proficiency in computer data entry.
Market context
In Iowa, Laboratory Support Technician-Phlebotomy roles are often tied to ongoing patient testing needs, so openings can appear in hospitals, clinics, and diagnostic settings. These positions are competitive because employers commonly look for reliable specimen collection skills, accurate computer data entry, a valid driver’s license, and prior experience; an associate degree may strengthen an application. Review the AI-summarized requirements and benefits here to save time, then confirm your phlebotomy training and prepare examples of careful, patient-focused work.
