The Care Coordinator ensures eligible women access breast and cervical cancer screenings by coordinating diagnostic testing and facilitating referrals. They guide members through the healthcare system, manage member data in the NSHD CAST system, and advocate for patient-centered support.
Requirements summary
Requires bilingual proficiency in Spanish and English, a high school diploma, and at least two years of experience in healthcare-related social work or case management. A CHW Certification must be obtained within 90 days of hire.
Woman's Health Connection Care Coordinator - Bilingual
Reports To: Assistant Director
Supervises: No One
Status: Non-Exempt
Location: Access to Healthcare Network – Reno Office
About Access to Healthcare Network (AHN)
Access to Healthcare Network (AHN) is a mission‑driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.
Job purpose
The WHC Care Coordinator ensures eligible women receive timely access to breast and cervical cancer screening services. This role is responsible for coordinating diagnostic testing, facilitating referrals, and supporting members as they navigate the healthcare system. The Care Coordinator promotes continuity of care by guiding members through screening, diagnosis, and treatment, while advocating on their behalf to address barriers and ensure appropriate, patient-centered support throughout their care journey.
Key responsibilities and accountabilities
Administer the Women's Health Connection (WHC) program in accordance with Access to Healthcare Network (AHN) policies, procedures, and program requirements
Apply critical thinking and follow ASCCP guidelines to determine appropriate diagnostic services and care pathways
Accurately enter and maintain WHC member data in the NSHD CAST system in a timely manner
Process provider Health Insurance Claim Forms (HICFs) accurately and within established program performance standards
Assist members in overcoming barriers and navigating the healthcare system to access needed services
Build and maintain effective working relationships with healthcare providers and WHC members
Deliver provider training and ongoing education to ensure understanding and compliance with WHC program guidelines
Educate members on WHC program policies, procedures, and available services
Benefits
Dental Insurance
Vision Insurance
Medical Insurance
Long-Term Disability
Tuition Assistance
Bereavement Leave
Voluntary Ancillary Benefits
Free Life Insurance
Work From Home Options
14 Holidays
4 Weeks Paid Time Off
4 Weeks Paid Parental Leave
Health Savings Account (HSA) with employer matching
Dependent Care Flexible Savings Account (FSA)
Maintain high standards of data accuracy and integrity
Monitor CDC Minimum Data Elements (MDE) requirements and manage assigned caseloads and pending cases
Track and coordinate patient progress through breast and cervical referral pathways using case management standards
Respond promptly to incoming calls, voicemails, internal communications, and eFax systems
Monitor pending services and ensure completion in alignment with program performance indicators
Maintain accurate and complete program documentation and records
Follow up on incomplete claims or cases requiring additional information or clarification
Utilize ASCCP algorithms to guide appropriate care for WHC participants
Collect eligibility and enrollment information in compliance with HIPAA regulations, ensuring confidentiality and professionalism
Refer members to appropriate social service resources and programs for cancer treatment and support
Facilitate enrollment of eligible women into Nevada Breast & Cervical Medicaid
Perform general administrative duties and other responsibilities as assigned
Additional Requirements
Ability to assess member needs and provide appropriate support and guidance
Comfortable working in a fast-paced, high-performance environment with routine tasks
Strong flexibility and adaptability to changing priorities and assignments
Team-oriented mindset with the ability to collaborate effectively
Strong attention to detail with excellent organization and follow-through
Ability to maintain confidentiality and comply with HIPAA requirements
Compassionate, professional, and service-oriented approach when working with diverse populations
Ability to manage multiple tasks while maintaining accuracy and meeting deadlines
Participation in team meetings, staff meetings, and regular check-ins with leadership required
Willingness to learn program processes, community resources, and organizational services
Qualifications
Education & Experience
Bilingual (Spanish and English) - Required
High school diploma or equivalent required; Associate degree in social work, public health, sociology, psychology, or a related field preferred, or an equivalent combination of education and experience
CHW Certification required within 90 days of hire
Minimum of two (2) years of experience in healthcare-related social work and working with special needs populations, including case management
Strong communication skills with the ability to interact professionally with members, providers, and staff
Experience working in a clinical or patient care office environment preferred
Preferred experience with healthcare systems and patient navigation tools, including CAST, Salesforce, and ShoreTel phone system
Proficiency with computer systems, including Microsoft Office applications, data entry, and database management
Strong proficiency in data entry and 10-key operations, demonstrating a high degree of accuracy.
Work environment
The noise level in the work environment is usually moderate, and the employee usually works in a climate-controlled office environment
Be able to sit at a computer for up to 6 – 8 hours per day
Be able to stand between 3 – 6 hours per day.
Be able to withstand hand/wrist deviation and repetition
Must be able to lift, carry up to 30 pounds with a fair consistency
The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.
Funding clause
This position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated.
As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. We encourage all qualified candidates to apply.
Benefits
Medical Insurance & Vision provided at no cost to the Employee
Health Savings Account HDHP (HSA) includes employer matching $35.00 per month
Dependent Care Flexible Savings Account (FSA)
Low-cost health insurance options for your dependents
Dental Insurance
Free Life Insurance and Long-Term Disability
Voluntary Ancillary Benefits
4 Weeks Paid Time off in your first year
WFH options
14 Holidays
Bereavement Leave
4 weeks Paid parental leave
Tuition Assistance and more!
Required to pass a background check through the State of Nevada
