Position purpose
Provide supportive and services to patients under the supervision of skill nursing (RNs) staff. Team member in the delivery of health care services.
Position requirements / Qualifications
Education/Experience
High School diploma or GED equivalent. Graduate from an approved Medical Assistant (in Florida or any other State) 1-2 years experience in a medical setting desired.
Licensure / Certification
Certified as a Medical Assistant. Must maintain current CPR certification from the American Heart Association.
Skills / Ability
Knowledge of medical terminology. Good communication skills and interpersonal relationships. Must type a minimum of 20 - 30 WPM. Bi-lingual skills desired.
Position responsibilities (This is a non-Exempt position)
- QUALITY OF WORK Consistently gives accurate attention to all details.
- Communicates effectively and expresses ideas clearly; actively listens and always follows appropriate channel of communications.
- Consistently greets patients and treats patients with respect.
- Accurately sets up for exams, i.e.
- PAPS, etc. to reduce patients’ delay.
- Anticipates providers’ needs when preparing patients.
- Demonstrates concern for patient flow.
- Prepares unit for next patient’s needs; very thorough and accurate.
- Cleans area for next day patients care to reduce delays.
- Always cross checks patients’ paperwork to ensure accuracy of medical records.
- Knowledgeable and comfortable with Intergy System and making appointments.
- Follows Policies and Procedures for Infection Control.
- QUANTITY OF WORK Produces a consistent volume of acceptable work.
- Completes assigned task in a timely manner.
- Finds appropriate task to do in down time.
- Willingly accepts duties not ordinarily assigned to facilitate patient care.
- Prioritizes tasks assigned, requests help as needed and maintains productivity.
- Keep providers’ room stocked at all times to prevent delays in patient care.
- Completes B&E (billing and encounter) forms within the same day of intervention.
- Provides accurate and timely documentation in patient charts within the same day of intervention.
- KNOWLEDGE OF JOB Possesses general knowledge of the CHI system, procedures, location of all departments, treatment areas and other patient services.
- Adheres to Department Policies and Procedures in performing duties and assignments.
- Generally knowledgeable regarding the job requirements.
- Demonstrates the ability to work with a diverse population.
- Discharges patients taking off doctor’s orders for follow-up care, i.e. lab requests, consults, etc… Understands the importance of the computer environment and is willing to learn new skills.
- Knows the limitations of their job and reports appropriately to their supervisor.
- JUDGEMENT AND DECISION MAKING Seeks guidance and direction as necessary for the successful completion of job duties.
- Consistently combines ethical judgment with technical skill within the Policies and legal guidelines of CHI.
- Follows written and verbal instruction as directed.
- Always attempts to understand co-workers needs and responds accordingly.
- Recognizes his/her role in the department and how it relates to the overall function of CHI.
- Actively participates as a team member, adding to the morale of the unit.
- Completely checks in patients, recording vital signs and reports abnormal findings to Nursing Supervisor or team leader.
- PLANNING AND TIME UTILIZATION/INITIATIVE Consistently uses available time to departmental advantage and assists where needed.
- Adapts and is flexible in order to meet changing departmental needs and priorities.
- Consistently performs as a self starter who needs no reminders of duties and/or tasks which need to be completed.
- Reports to the supervisor any suggestions for changes in Policies or Procedures that can be improved.
- Initiates new ideas and shares with team members.
- Dependable when called upon to assist in departmental needs.
- RELATIONS/CARE Consistently maintains work area in a clean and orderly condition.
- Observes CHI’s Uniform Dress Code and wears identification badge at all times.
- Performs all daily functions in accordance with CHI Policies and Procedures.
- Recognizes and evaluates personal strengths and weakness; handles personal and professional frustration appropriately.
- Adheres to emergency procedures, fire drills, evacuation procedures and internal/external disaster plans.
- Relates and interacts well with others, regardless of sociological backgrounds.
- Handles all communication, including telephone information requests with courtesy, accuracy and respect for confidentiality; receives information and distributes messages as necessary.
- Respects the rights, privacy and property of others at all time.
- Adheres to expectations and responsibilities of Care Team.
- Establishes a good rapport and professional working relationship with all departmental personnel.
- Maintains appropriate interdepartmental communications.
- WORK HABITS Reports to work on time, as scheduled, ready to begin work at start of shift and with minimal absenteeism.
- Never abuses or takes advantage of sick time or personal leave days.
- Provides proper notification and advance notice for absence or tardiness.
- Returns to work on time from lunch or breaks.
- Maintains current license and/or meets continuing education requirements.
- Attends in-service training when scheduled.
- Adheres to Infection Control Policies and Procedures, including Universal Precautions.
- Utilizes personal protective equipment appropriately such as, but not limited to, gloves, face shields or masks and eye protection to prevent the transmission of blood borne pathogens.
- Follows Department and CHI’s Safety Policies.
- Reports safety hazards immediately when identified.
- Adheres to Confidentiality Policies & Procedures / HIPAA Regulations.
- Performs other duties as assigned.
