UMass Memorial Health·Northborough, Massachusetts
Provides clinical care and performs clerical duties to support office and clinic functions under the direction of a licensed clinician. Responsibilities include taking vital signs, performing diagnostic tests, and managing patient records and scheduling.
ARE YOU AN INTERNAL CAREGIVER, STUDENT, OR CONTINGENT WORKER/AGENCY WORKER AT UMASS MEMORIAL HEALTH? CLICK HERE TO APPLY THROUGH YOUR WORKDAY ACCOUNT. [https://www.myworkday.com/ummh/d/inst/13102!CK5mGhIKBggDEMenAhIICgYI1A0Q_wE~*QIicexHeI1U~/cacheable-task/2998$46522.htmld#backheader=true]
$18.30 - $46.36
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details: Monday through Friday, Weekends (Saturday and Sunday)
Scheduled Hours: 7:45 AM to 8:15 PM
1 - Day Shift, 12 Hours (United States of America)
Hours: 36
34000 - 7006 Northborough Urgent Care
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Under the direction of the appropriate licensed clinician, the Medical Assistant II (MA II) provides clinical care and performs clerical duties to support office/clinic functions. Will receive workplace education and training to assist providers and the healthcare team in the care of patients.
1. Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc. Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures.
2. Performs EKG’s, phlebotomy, Point of Care (POC) tests according to clinic/office standards.
3. May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.
4. Assists in performing routine physical examination or clinical procedures.
5. Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate.
6. Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines. Sets up/prepares rooms based on patient care requirements. Assists in the setup, maintenance, disassembly, and cleaning of patient equipment.
7. Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.
8. Operates the sterilization/cleaning systems, as necessary.
9. Assists in moving, lifting, positioning, and transporting patients as directed following policy standards. Utilize proper safety techniques and body mechanic in all work-related activities.
10. Follows procedures for arriving patients and scheduling appointments.
11. Assists with patient admissions, transfers, and discharge procedures.
12. Maintains assigned office and/or clinical supplies. Assure accurate inventory of supplies based on approved levels. Rotate stock as required. Initiate requisitions for re-supply or special items.
13. Maintains logs, organizes patient care chart, and/or maintains medical records. May enter data or retrieve medical information from the electronic medical record.
14. Processes prescription and refills as directed per procedure.
15. Performs a variety of clerical duties per office/clinic protocol such as typing, filing, scheduling appointments, generating letters and form preparation, receiving/returning/directing phone calls per office/clinic protocol, and documenting in patient record as required or directed.
16. Collaborates with insurers to verify coverage, eligibility and coverage, prior authorizations for procedures, medications, and tests as needed. Follow guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
17. Collects co-payments from patients for visits and maintain records.
All responsibilities are essential job functions.
1. High School Diploma or equivalent.
2. Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association or American Red Cross. If not available upon hire, a BLS/HS must be obtained within 3 months from date of hire. If certification is not obtained within 3 months of hire, the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.
3. Medical Assistant credential, approved by the Massachusetts Department of Health (ARMA, NHA, etc.).
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
Requires a high school diploma and a Medical Assistant credential approved by the Massachusetts Department of Health. Current BLS or Heart Saver certification is required or must be obtained within three months of hire.
Market context
Support-services roles in Massachusetts often draw steady interest because schools and healthcare settings need reliable staff who can keep daily operations running. These positions can be competitive when employers look for detail-oriented candidates who can stand and move for long periods, and prior animal experience may help in some settings. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show dependable work habits and readiness for active duties.
