Nourishing Hope
Location
Chicago, Illinois
Salary
$48,000 - $54,000 / YEAR
Coordinate and implement case management services, including client outreach, appointments, and direct support for mental wellness and social services. Maintain accurate client records in EHR and Salesforce while developing specialized programs to meet community needs.
Requires a bachelor's degree in a human services field and at least one year of direct client work experience. Candidates must demonstrate an understanding of trauma-informed care and the impact of social determinants of health.
Organization Overview Nourishing Hope, formerly known as Lakeview Pantry, is a dynamic Chicago nonprofit providing food and social services for anyone in need. Founded in 1970, we’re one of the largest and longest operating hunger relief organizations in Chicago. We also provide free, trauma-informed mental health counseling and other social services, such as job and housing assistance. We strive to serve the needs of the whole person — with respect and dignity, always.
Nourishing Hope offers our neighbors nutritious food using a choice-based distribution model and access to life-changing social services including: Monthly food distribution and additional produce pickup through five different food access programs; Home delivery services for older adults, homebound neighbors and neighbors living with disabilities; Social services including case management, mental health counseling, job search support, domestic violence intervention, referrals and public benefits assistance (SNAP, healthcare, government forms) for anyone in need.
Nourishing Hope serves tens of thousands of people each year, providing more than 4 million meals through our programs, in addition to partnerships with other community organizations. This year, Nourishing Hope will provide about 200,000 food and social services to our Chicago neighbors.
This position’s primary responsibility is to coordinate and implement all case management services provided through Nourishing Hope’s Social Services and Mental Wellness Programs; including, but not limited to: client outreach via phone and/or e-mail, scheduled appointments, and drop-in hours through food programming. This position will also have an opportunity to develop programs and provide services through other avenues within the Social Services department and will support the Manager of Social Services in program tracking, assessment, evaluation, and reporting to the greater Nourishing Hope community.
Schedule and Locations This position will split their time between the Nourishing Hope’s Sheridan location (3945 N. Sheridan Road), and Nourishing Hope’s Headquarters (1716 W. Hubbard), with travel to various Online Market (OLM) distribution sites. Flexibility to work remotely 1 day per week.
Required Bachelor’s degree in human services field required Minimum one year experience working in a human services setting and engaged in direct client work. Strong human relations skills Understanding of the widespread impact of food insecurity and a willingness to work as a part of a team to ensure access to food and support services for all Understanding of the impact of social determinants, institutionalized discrimination, structural inequality, and oppression of social groups including but not limited to: race, nationality, ethnicity, gender, sexual orientation, veteran status, religion, age, and ability status, and the ability to identify how systems have impacted clients and intervene accordingly Understanding of and belief in the importance of trauma-informed care practice Creative and motivated self-starter Excellent written, verbal, and presentation skills Proven ability to work independently and as a member of a team Ability to handle volatile situations calmly, professionally, and respectfully
$48,000 - $54,000 based on years of experience
Health, dental, and vision insurance coverage Employer-paid life and disability insurance 401(k) retirement plan with employer contribution Generous paid time off Paid birthday holiday Employee Assistance Program Parental leave Language pay (Spanish, Russian, Polish) $250 employee referral bonus Free subscription to mental wellness app
Background Check Because we are a Medicaid provider all applicants who are offered employment with Nourishing Hope will be subject to a background screening. Offers of employment are contingent on the successful completion of a background screening conducted in accordance with Nourishing Hope policy and federal, state and local law.
We kindly ask that agencies and recruiters refrain from reaching out. Unsolicited messages will be blocked and reported as spam.
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