Case Manager

Job Description

• Summary: Provides direct case management services through advocacy, crisis intervention services, individual and group case management. Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Provides all intake and referral functions for community members looking for services. Includes walk-ins, phone enquiries, family members, parishes, other agencies etc.
• Supports receptionist and admin volunteers in providing information regarding services.
• Conducts thorough needs assessment and develops action plan accordingly (limited intervention, referral, short/ longer term case management, retention services.)
• Provides crisis intervention to individuals and families facing emergencies, delivered at both on site and off-site locations.
• Develops service plans and conducts psychosocial assessments for individuals and families engaged in case management.
• Works as advocate/ partner for clients to access benefits, receive financial assistance, food, employment services, medical, mental health services, substance abuse services.
• Maintains current and accurate documentation of services provided.
• Conducts outreach throughout the county.
• . Acts as ambassador for AU. CCCSDC programs and services at trainings, forums, meetings etc.
• Ensures case outcomes reflect sustainability through 30 or 60 day follow up.
• Facilitates/ assists facilitate educational and support groups.
• Stays current on available resources, trends and interventions.
• Prepares comprehensive case management report monthly.

Position Type and Expected Hours of Work

• This is a full-time position 9.00 AM to 5.00 PM, Monday through Friday. Occasional evening and weekend hours as needed.
• Working conditions and physical demands required: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to remain stationary at a workstation and use a computer.
• Must be able to visit clients at their home or other off-site locations.