Best Care
Location
Omaha, Nebraska
The role involves monitoring patient conditions, performing telephone triage, and assisting providers with examinations and treatments. Responsibilities include managing medical documentation, dispensing medications, and providing health education to patients and families.
Candidates must be a graduate of an accredited school of nursing with a valid Registered Nurse (RN) license and bilingual proficiency. BLS certification is required within three months of hire, and at least one year of clinical experience is required for specific practice areas.
Essential Functions Joint (Floor and Phone) 1. Medical Home Documents all lab, procedures, and appointments on tracking forms. Completes tracking forms and follows up on missed appointments and procedures. Assists Health Coaches by working patient lists and scheduling appointments as directed. 2. At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed. Educates/instructs patients according to providers direction 98% of the time. 3. Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions. Receives and returns patient calls within 90 minutes based on medical priority 95% of the time. Accurately records and reports patient's condition according to department policy 98% of the time. 4. Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms. Maintains clean and organized work area according to department/provider protocol 99% of the time. 5. Handles prescription renewals/inquiries to facilitate patient care. Discusses questions with provider and relays information to pharmacy. Handles prescription refills according to department/provider protocols 99% of the time. 6. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Age Specific Criteria”. Floor 1. Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies. Prepares exam rooms and medical equipment according to provider protocol 95% of the time. 2. Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care. Prepares patient for exam by following provider protocol and company policies 95% of the time. 3. Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed. Obtains provider requested tests, records, and lab work 95% of the time. 4. Dispense medications at the direction of a provider to patients. Registered Nurse and Licensed Practical Nurse instruct patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly. 5. Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities. Performs above procedure according to clinic policy and procedures 95% of the time. 6. Ensures accuracy of order entry and completes appropriate documentation without error at least 98% of the time. Phone 1. Answering Phone Calls Answers calls according to protocol at least 98% of the time. 2. Returning Phone Messages Returns phone messages according to protocol at least 98% of the time. 3. Providing Test Results Provides test results according to protocol at least 98% of the time. 4. Pharmacy Refills Accurately completes pharmacy request 100% of the time.
Job Requirements Education Graduate of an accredited school of nursing required. Ability to pass a language proficiency exam required within 3 months of hire required. Experience If the specialty is not listed, no prior experience is required: Experience Required: South Family Practice: Minimum 1 year clinical experience and bilingual ability. License/Certifications Required: Current American Heart Association or American Red Cross Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire. Current valid Registered Nurse (RN) License, valid compact multistate license, or a temporary permit while awaiting licensure.
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