Arkansas Children's Hospital
Location
Springdale, Arkansas
The Case Manager Assistant facilitates patient continuity of care by making referrals to community agencies and documenting arrangements in medical records. They also assist in writing appeal letters for denied medical stays and conducting discharge follow-up calls.
Candidates must be a Licensed Practical Nurse (LPN) certified by the Arkansas State Board of Nursing. One year of experience in a related field is required.
The Case Manager Assistant works with the case managers to facilitate patient's continuity of care for home at time of discharge. The Assistant is responsible for making referrals to community care agencies and communicating these arrangements with the case manager and documenting in the patient's medical record. Additional duties include assisting in writing appeal letters for denied medical stay and completing discharge follow-up phone calls. Required Education: Completion of an approved program per state's requirements. Recommended Education: Required Work Experience: Related Field - 1 year of experience Recommended Work Experience: Required Certifications: Licensed Practical Nurse - Arkansas State Board of Nursing (ASBN) Recommended Certifications: Description 1. Complete referral to community resource agencies for patients with home discharge needs. 2. Coordinates and communicates the arrangement of the discharge planning activities. 3. Documents agencies who will be providing services in the medical record along with the completion of follow-up phone calls. 4. Completes discharge follow-up phone calls and documents in medical record. Communicates any relevant gap in providing care to a patient that is identified during the phone call. 5. Assist the manager in writing appeal letters for denials of in-patient admissions. Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. “Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael – Business Operations Manager “Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst “We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator “Care, love, and hope for children!” Kathy – Administrative Assistant “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant
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