Adult Medicaid Long Term Care - Eligibility Caseworker III - Sign-On Bonus Up To $5,000

• What You'll Be Doing Join a Team That Makes a Difference Every Day! Wake County Social Services is home to over 225 dedicated Eligibility Caseworkers who help provide essential resources to our community. These professionals ensure that residents receive the support they need by evaluating eligibility for critical programs that impact health, safety, and long‑term stability. We are excited to announce openings for Adult Medicaid Long Term Care – Eligibility Caseworker III positions across multiple locations, including Swinburne (Raleigh), Zebulon, Fuquay‑Varina, and Wake Forest. This hybrid role allows you to work 50% in‑office and 50% virtually, offering both flexibility and connection. What You’ll Do:
• Determine and maintain ongoing eligibility for Adult Medicaid Long Term Care, Special Assistance, and/or the Community Alternative Program for Children (CAP‑C)
• Process applications and manage cases using NCFAST and OnBase
• Enter accurate, timely data to ensure benefits are authorized correctly
• Refer clients to appropriate community resources when additional support is needed
• Stay current on policies and procedures through continuous training
• Provide backup support to fellow case managers
• Contribute to emergency preparedness and response efforts, which may involve temporary adjustments to duties or hours
• Document case activity clearly and consistently using our electronic systems Why Wake County Social Services?
• Meaningful, people‑centered work
• Supportive team environment
• Growth through training and policy development
• Convenient work locations across the county
• Hybrid work flexibility If you're detail‑oriented, passionate about helping others, and ready to contribute to the wellbeing of Wake County residents, we’d love to meet you! About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! The Basics (Required Education and Experience) Associate's degree in Human Services or a related field Two years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Two (2) years of experience determining eligibility in Adult Medicaid, Long Term Care, Special Assistance How Will We Know You're 'The One'? Ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions Knowledge and strong understanding of Adult Medicaid policy and the ability to interpret new and changed policies Ability to develop and maintain strong relationships with clients by listening to the clients and understanding and responding to identified needs Ability to explain Medicaid policy in layman's terms to beneficiaries, family members, and facility representatives Excellent organizational skills and ability to complete varied tasks in a timely manner One year experience in Adult Medicaid Program in Social Services About This Position Location: Eastrn Regional Center Zebulon, NC 27597 Employment Type: Regular Work Schedule: Mon. - Fri. 8:30 am - 5:15 pm Hiring Range: 26.16 - 31.99 Market Range: 26.16 - 37.81 Please include ALL prior work experience on your application and resume. Posting

Closing Date

Open until filled and may close at any time. What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.