Case Manager

Job education and requirements

Required

• Bachelor’s degree in Social Work, Human Services, Psychology, Counseling, or related field.
• Minimum of two years of experience providing case management, housing stabilization, or supportive services.
• Experience coordinating mainstream benefits and community resources.
• Valid driver’s license, proof of insurance, reliable transportation, and an insurable driving record.
• Ability to work independently while maintaining strong collaboration with team members and partner agencies.
• Strong organizational, communication, and documentation skills.
• Ability to effectively engage and communicate with individuals from diverse socioeconomic, racial, ethnic, and cultural backgrounds.
• Demonstrated commitment to serving individuals experiencing homelessness through compassionate, participant-centered practices.
• Proficiency with Microsoft Office applications including Outlook, Word, and Excel.
• Ability to learn and effectively utilize HMIS and other electronic documentation systems.

Preferred

• Master’s degree in Social Work or related field.
• Experience working with Veterans or Veteran-serving systems.
• Knowledge of Critical Time Intervention (CTI) and Housing First models.
• Familiarity with VA programs and homeless service systems in Omaha and Lincoln.
• Experience working within HMIS or other case management databases.

Work environment

This position is primarily community-based, with approximately 70% of work time spent in community settings including participant homes, apartments, partner agencies, public locations, and occasional field-based work from a vehicle.

The position also includes office-based responsibilities in a standard office environment with varying noise and temperature conditions. Employees may occasionally be exposed to outdoor weather conditions while conducting community visits.

Regular local travel throughout Omaha and Lincoln is required. Occasional evening or nontraditional hours may be necessary based on participant needs and program requirements.

This role requires flexibility, sound judgment, and the ability to effectively manage shifting priorities and high-stress situations.

Equal employment opportunity employer

Siena Francis House provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-VERIFY

• Siena Francis House is a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
• For information about the
• E-Verify program, please visit: http://www.uscis.gov/e-verify/employees [http://www.uscis.gov/e-verify/employees].

Physical demands

The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and/or move up to 20 pounds, and talk and hear.
• The employee is occasionally required to sit, and reach with hands and arms.
• Must be comfortable working in refrigerated, hot, and fast-paced environment.
• The work environment may have extended working hours, frequent time constraints, and shifting priorities, contributing to physical and mental stress.
• Specific vision abilities required by this job include close vision.
• Must be able to operate a motor vehicle.