The Recovery Coach provides strength-based support and direct interventions to individuals with substance use disorders to help them achieve treatment goals. Additionally, the role handles reception duties and administrative tasks to support the Outpatient Addiction Services program.
Requirements summary
Candidates must have a high school diploma, DBH Peer or Recovery Coach Certification, and lived experience with mental illness or substance use disorder. A minimum of 2 years of experience in human service delivery is required.
high schoolprofessional certificateCase ManagementCustomer ServicePatient AdvocacyCrisis InterventionMicrosoft ExcelMicrosoft WordMicrosoft OutlookElectronic Medical RecordsInterdisciplinary CollaborationRelapse PreventionLife Skills TrainingRecovery Support Services
Job description
Hourly range
$19.55 - $28.70 (salary commensurate based on experience)
Position type: ON-SITE
Position Summary
The Recovery Coach (RC) is a member of the agency’s Outpatient Addiction Services (OAS) program serving consumers who meet diagnostic criteria for substance use disorder (SUD) treatment.
The RC provides recovery support services (RSS) defined as strength-based supports for those with addictions and those in recovery from SUD to assist with implementation of a recovery plan through direct contact interventions.
RSS can be provided to an individual or a group of individuals.
The RC assists consumers in improving their abilities to achieve their identified treatment goals.
The RC works in collaboration with the consumer's network to promote self-directed recovery.
The RC models and teaches skills for promoting recovery.
The RC maintains professional and ethical standards of conduct while ensuring their own personal recovery.
The RC is also responsible for reception and escort activities, greeting consumers and directing them to appropriate staff for assistance.
The RC also performs some administrative tasks to support the OAS program.
Key responsibilities
Recovery Support Services (RSS) (~75%)
RSS includes individual, group, and evaluation and plan of care updates
Schedules and tracks appointments
Facilitates transportation
Collects information about consumers’ treatment progress
Supports consumers with setting and monitoring Goals
Makes referrals
Assists consumers with linkages to resources
Supports consumers with completion of benefits, housing or financial forms
Promotes utilization of healthy coping skills
Provides consumers with encouragement and emotional support
Provides education around social skill development and drug free social activities, life skills, relapse prevention, employment preparation, money management, health and wellness, and family reunification
Attends interdisciplinary team meetings for Diagnostic Assessment services
Follows up on service delivery by providers external to the treatment program and ensures communication and coordination of services
Contacts consumers who have not engaged or have unexcused absences from program appointments or from other critical off-site service appointments to re-engage them and promote recovery efforts
Locates and coordinates services and resources to resolve a consumer’s crisis
Provides training in the development of life skills necessary to achieve and maintain recovery
Participates in discharge planning
Complete all documentation necessary for high quality services care and accurate billing with One Hundred percent (100%) compliance
Attends weekly OAS team meetings, providing assessment and treatment recommendations for consumers
Completes agency and outside trainings relevant to position
Remains current on all peer certification or recovery coach trainings and in compliance with DBH standards and regulations
Reception & Administrative Support (~25%)
Promotes a welcoming environment for consumers and provides excellent customer service to internal, external, and third-party stakeholders
Remains knowledgeable about the OAS program and provides interested individuals with obtaining information to assist with referrals and linkages
Escorts consumers as needed and directs them to appropriate staff for assistance
Makes and receives phone calls, directing phone calls as appropriate including. Taking and relaying messages, gathering and sorting consumer information.
May assist with checking in Consumers, verifying insurance, updating face sheet info (phone number, address), managing scheduler
Performs other administrative support functions as needed
In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment:
Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.
Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily.
Reinforces Community Connection’s commitment to diversity, equity, and inclusion.
Protects the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations.
Completes and stays current on role specific and organizational wide training.
Performs other duties as assigned on an as-needed basis.
Desired knowledge/Skills/Abilities
High School Diploma or equivalent required
DBH Peer Certification or Recovery Coach Certification required
Lived experience with severe and persistent mental illness and/or substance used disorder
2 years’ experience in human service delivery required; Demonstrates current, accurate knowledge of trends and issues related to mental health, substance use, recovery, and wellness
Demonstrates skills in developing positive and productive community relationships
Solves problems and negotiates complex service systems to obtain needed services
Promotes increased self-awareness and self-regulation in consumers through the exploration of their thoughts, feelings, problems, concerns, and fears
Operates with a high degree of self-awareness and the ability to identify one’s own mental illness and recovery triggers; Recognizes and maintains professional and personal boundaries
Effectively communicates and presents information to consumers, staff, and the public
