ALLIANCE HEALTHCARE SERVICES, INC·Memphis, Tennessee
The Crisis Care Liaison manages incoming crisis calls, assigns them to specialists, and maintains constant communication with referral sources. They are also responsible for accurate data entry into the EHR and whiteboard systems to ensure timely patient dispositions.
The Crisis Care Liaison is responsibility to efficiently receive phone calls, enter data, assign calls to Crisis Specialists and maintain constant contact with all referral sources to ensure timely dispositions and transfers. This person also ensures accurate information is entered in EHR and on Whiteboard.
Bachelor’s degree in Psychology, Human Services or related discipline from an accredited University.
13. Complete report to incoming Dispatch Specialist. 14. Utilize Therapeutic Options and Safe Clinch to deescalate and prevent aggressive outbursts. 15. Read work email every business day. 16. Abide by the policies and procedures as outlined in the Policy and Procedure Manual.
In order to appropriately accomplish his/her duties, the person occupying this position will be required to maintain effective relationships with Crisis frontline staff, Crisis Managers, and the clients of Alliance Healthcare Services.
• None
Prolonged standing and walking; lifting, turning patients and equipment. Heavy Work - Exerting up to 150 pounds of force occasionally, and/or up to 75 pounds of force frequently, and/or up to 30 pounds of force constantly to move objects. (May be further defined as "with or without assistance.").
PRN only
Market context
Behavioral-health roles in Tennessee are often tied to schools, community programs, and outpatient settings serving children and adolescents, so employers usually look for candidates with direct youth mental-health experience. This type of role can be competitive because the posting asks for a specific degree-and-experience mix, plus prior work with children and adolescents; the listed requirements and benefits are AI-summarized from the original job description to save you research time. Before applying, match your resume to the exact experience path and highlight any youth-focused interventions, crisis support, or family engagement work.
