Case Manager (Service Facilitator) and Clinical Provider - Human Services/Social Work
Hope Inspired, LLC·Fitchburg, Wisconsin
Hope Inspired, LLC·Fitchburg, Wisconsin
Perform dual functions as a Service Facilitator and Array Provider, conducting strengths-based assessments and developing recovery plans for clients. Provide direct clinical services including psychoeducation, skill development, and case management to support independent functioning.
PLEASE APPLY VIA THIS LINK!! https://hopeinspiredwi.bamboohr.com/careers/31
for Qualification: PhD or Master’s Degree in the mental health field: Social Work, Counseling, Marriage and Family Therapy, Substance Use, Psychology, etc. OR Bachelor’s with a WI Certified Social Work (CSW) license. A self-starter who is motivated, excited, and passionate about the field of mental health and substance use is imperative for this position. The KSA’s listed below the position description. Maintain a Valid Wisconsin Driver’s License, reliable vehicle, and Vehicle Insurance. Be willing to meet clients in their homes, community, office, as well as transport clients to needed appointments, resources, etc. Maintain licensure requirements, if applicable. Successfully complete all required training within 60 days of employment. Successfully pass a 90-day to 6 month probationary period. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
The position of Service Facilitator/Array Services provider is a dual functioning position in which providers fulfill the needs of clients through strength’s based assessment, treatment planning, and monitoring of those treatment plans to guide the goals and recovery of clients. This position also provides case management and other services to clients including: Individual/Family Psychoeducation (IFPE), Individual Skill Development and Enhancement (ISDE), Employment Related Skill Training and other CCS Array Services. This provides for a rich, well-rounded experience with mental health and substance use disorder clients. Clinicians receive a wide array of supervision and collaboration opportunities, and are supervised to their level of experience, need, and career goals. If fully licensed, this position may also provide psychotherapy and substance use disorder treatment. Some work may be performed virtually.
Service
Facilitator: As a service facilitation provider with Hope Inspired, you are responsible for utilizing a strengths-based and trauma-informed approach to aid clients in aspects of their life for which they seek assistance. The client decides which direction they want to go, and you are the one to guide and walk alongside by putting services in place that will take the client in the direction of what they want their recovery to be. You then monitor those services to ensure they are continually meeting the needs of the client. This includes ongoing assessment and treatment planning for each client and the timely completion of all 30-day, 6-month, and yearly paperwork. Additionally, all documentation for services should be completed preferably the same day of service, but no later than two days after the service is performed, or according to Hope Inspired current policy. All activities should revolve around client achievement of the highest possible level of independent functioning.
With each client you are assigned to facilitate services you will: 1.
Complete an intake for your client in coordination with a Dane County intake worker. Within 27 days of intake, complete a thorough and clinically sound assessment of the client’s life including 16 different domains. Throughout the assessment, evaluate and assess difficulties in psychosocial functioning. The assessment is to be updated every 6 months. 2.
Recovery and
Treatment
Planning: Based on the assessment, by day 27, develop a 6-month Recovery/Treatment Plan with the client’s goals and measurable objectives to alleviate difficulties and increase needed skill development identified in the assessment. Monitor and evaluate progress and make adjustments to the Recovery/Treatment plan as needed, but at least once every six months. Facilitate recovery team meetings as needed, (preferably every one to three months), but at least once every 6 months to discuss progress of the client and provide positive reinforcement for progress made. 3.
Case
Management/Service
Facilitation: Assist clients in self-advocacy; help clients obtain and maintain other necessary services such as medical, dental, legal, financial, and housing services; Provide intervention including psychosocial evaluation and counseling of clients, families and groups; engage clients’ natural resources; refer to community resources; Oversee the performance of array providers to ensure services being provided are matching identified goals and making progress; Serve as an advocate and liaison between the client and social, financial, community, health and legal services/resources. This part of the job is a "boots on the ground" position where you are very involved with your clients to help them obtain what they need, you advocate for them, you empower them, and you are their go-to person. This requires the ability to be flexible, multi-task, and to be willing to do what needs to be done to support the client, within appropriate boundaries and structure.
Examples of duties: Attend psychiatric appointments with your clients, drive to and help your clients apply for housing, social security, or other services, help them understand and maintain their health and food benefits, guide them through anxious situations, help them make phone calls, get them to their medication assisted treatment appointments by taking them yourself, or setting up cab rides, provide appointment reminders, manage their team of providers, review their teams notes and ensure the team is attending to the goals listed in their recovery plan, write their recovery plan and assessment and update every six months, call the police if they need a welfare check due to suicidality, put referrals in for treatment, and much more. Each day can be very different.
We currently work from our home offices as well as have an office in Fitchburg, WI. However, travel to and within Dane County is required, as we do see many of our clients in the community or in their homes. This can be a fairly independent position in which you schedule your time, you are responsible for documenting your time and duties through your notes on your clients, and there can be minimal supervision if you are doing your job well and excelling at taking care of your clients needs. Leadership does support you in ensuring you are doing everything you can for your clients, and are available for consultation and support daily. We also provide many opportunities for collaboration, support, and contact with the rest of the team for comradery and consultation. We have an excellent team at Hope Inspired; we are progressive, care greatly for our clients and care about equitable practices. We support staff in maintaining good work/life balance/boundaries and support small caseloads (6-15 case management clients) in order to do our best work and prevent burnout. There are paperwork deadlines and case note deadlines. We are looking for someone who is self-motivated, a self-starter, passionate about our clients/work, and very organized to do well in this position.
PLEASE APPLY VIA THIS LINK!! https://hopeinspiredwi.bamboohr.com/careers/31
Market context
Behavioral-health roles in Wisconsin are typically in steady demand because employers need licensed professionals who can support patients across healthcare and social-service settings. This role is competitive because it requires a current Social Worker license, at least two years of experience, and a Bachelor’s in Social Work, with a Master’s preferred; the listed benefits include health, dental, vision, PTO, and 401(k) matching. Review the AI-summarized requirements and benefits carefully on this platform to save time, then confirm your licensure and experience match before applying.
