Client Care Coordinator, The Kings Inn Family Shelter

Who We Are

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. CAMBA’s The Kings Inn Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families. The two story facility has rooms of various sizes, common areas and provides on-site security and social services.

Position

• Client
• Care
• Coordinator
• Reports To:
• Supervisor
• II
• Location: 87-02 23rd
• Avenue,
• Queens,
• NY 11369
• What
• The
• Client
• Care
• Coordinator
• Does: Assist clients in completing all CAMBA intake applications, screenings and forms. Create and maintain client files and make file copies. Conduct initial risk assessment of clients and clients' families. Prepare initial biopsychosocial evaluation and update according to regulations. Provide a range of “instant response” services when a client’s immediate well-being and safety is threatened. In collaboration with clients and case managers, assist in the preparation of initial Independent Living Plan (ILP), including short-term and long-term client goals. Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services both within and outside CAMBA (i.e., medical services and psychiatric services, etc.). Follow-up with clients and with referral organizations regarding client contact and progress with referral organization. Consult with others both inside and outside of CAMBA to determine causes of client problems and effect solutions. Act as advocate on behalf of clients and client families' to arrange for medical, psychiatric, educational and other tests and examinations that may disclose causes of client difficulties and indicate remedial measures. Attempt to alter clients' and their families' attitudes and behaviors that cause or aggravate problems. Facilitate or participate in case conferences with all stakeholders in clients life to ensure collaborative approach to services. Provide all required information for weekly/monthly/quarterly/annual reports. Lead group counseling sessions and psychoeducation to enhance social development and psychological education of individual clients and provide peer support. Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions. Document client contact via progress notes within 48 hours or 3 business days. Periodically reassess clients and update services plans and goals to reflect current status. Follow-up with clients for a period of time after successful completion of their primary goals to assure client stability (aftercare). Ensure that all clients’ charts contain all required documentation. May reach out and market the program internally to the shelter community in order to recruit clients