Mass General Brigham·Portsmouth, New Hampshire
The Nurse Navigator serves as a specialized clinical resource and patient advocate for women with pelvic floor disorders, providing comprehensive care coordination and clinical triage. They work collaboratively with the interdisciplinary team to guide patients through evaluation, treatment, and recovery while ensuring seamless, patient-centered care.
Site: Wentworth-Douglass Hospital
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care.
This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs.
The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine.
The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion.
We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Wentworth Health Partners, an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, offers comprehensive, personalized care for all stages of a woman's life in an atmosphere of privacy and trust. The Center for Women’s Health and Wellness located at 67 Corporate Drive in Portsmouth, NH offers comprehensive, personalized care for all stages of a woman's life in an atmosphere of privacy and trust. Our team of expert providers and specialists at OB/GYN and Infertility take a thoughtful approach to provide high-quality compassionate care in the areas of Obstetrics, Gynecology, Urogynecology, Infertility and LGBTQ+ care.
We are seeking a full-time, 37-hour Urogynecology Nurse Navigator. The schedule will consist of three 9-hour days and one 10-hour day per week, with Wednesdays off. The position includes one remote workday per week.
The Urogynecology Nurse Navigator serves as a specialized clinical resource and patient advocate for women experiencing pelvic floor disorders, including urinary incontinence, pelvic organ prolapse, recurrent urinary tract infections, voiding dysfunction, and other urogynecologic conditions. The Nurse Navigator provides comprehensive care coordination, patient education, clinical triage, and procedural support while guiding patients through evaluation, treatment, and recovery.
Working collaboratively with physicians, advanced practice providers, nursing staff, and ancillary services, the Nurse Navigator ensures seamless, patient-centered care across the continuum, helping patients navigate complex treatment plans while improving access, outcomes, and patient satisfaction. This role works closely with the urogynecology provider to support clinical operations and optimize patient care delivery.
Key Responsibilities
Serve as the primary clinical point of contact for urogynecology patients throughout their care journey.
Provide telephone and electronic triage, clinical assessment, and symptom management within scope and established protocols.
Coordinate care for patients undergoing diagnostic testing, procedures, and surgical interventions.
Deliver individualized patient education regarding pelvic floor disorders, treatment options, medications, catheter management, pessary care, and post-operative recovery.
Support in-office urogynecology procedures, including bladder instillations, urodynamic testing, cystometrics, post-void residual assessments, bladder irrigation, catheter teaching, and pessary management.
Facilitate prior authorizations, appeals, referrals, and coordination with external providers and community resources.
Monitor patient progress and proactively identify barriers to care, ensuring timely intervention and follow-up.
Collaborate closely with providers to optimize patient outcomes and enhance continuity of care.
Participate in quality improvement initiatives and departmental projects designed to improve patient experience and operational efficiency.
Responsible for coordinating the complex care needs of patients and is the primary patient contact for service access, diagnostics, treatment activities, schedules, patient and family education, and multidisciplinary collaboration.
Does this position require Patient Care? Yes
In collaboration with the interdisciplinary team, help create a tailored health care plan for assigned patients.
Develop an individualized plan with the MD for appropriate services for the patient.
Reports pertinent observations and reactions regarding clients to the appropriate person (i.e., primary care provider, social worker, or Director).
Assesses and coordinates patients' discharge planning needs with members of the healthcare team.
Resolves patient problems and needs by utilizing multidisciplinary team strategies.
Educates patients regarding how to navigate the health system.
Qualifications: Education Bachelor's Degree Nursing required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials Registered Nurse [RN - State License] - preferred Basic Life Support [BLS Certification] - preferred
Experience Experience in an acute care setting and/or provider practice and/or experience in a community-based role or with discharge/transitional planning background 2-3 years required
Additional Job Details (if applicable) The ideal candidate is an experienced registered nurse who demonstrates exceptional clinical judgment, strong organizational skills, and a passion for patient advocacy. This individual thrives in a highly autonomous role, is comfortable managing complex patient populations, and possesses the ability to balance clinical triage, care coordination, and relationship-building in a fast-paced specialty environment.
Women's Health, OB/GYN, Urology, Urogynecology, Surgical Services, Ambulatory Care, or Care Coordination experience.
Experience managing complex patient populations and coordinating multidisciplinary care.
Strong triage, patient education, and care management skills.
Experience with prior authorizations, surgical coordination, and electronic medical records.
Demonstrated ability to work independently while maintaining strong collaboration with providers and care teams.
Work Location 67 Corporate Drive: Scheduled Weekly Hours 37
Employee Type Regular: Work Shift Day (United States of America)
Pay Range $58,656.00 - $142,448.80/Annual
Grade 98TEMP
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.
Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
This position requires a Bachelor's degree in Nursing and 2-3 years of experience in an acute care setting, provider practice, or community-based role. Candidates should possess strong clinical judgment, organizational skills, and the ability to manage complex patient populations.
Market context
In New Hampshire, nursing roles typically draw steady demand from hospitals, long-term care, and outpatient settings, especially for candidates who already hold a state RN license and an accredited ASN or BSN. These positions can be competitive because employers often look for immediate readiness in core clinical skills such as IV therapy and timely Basic Life Support completion. Review the AI-summarized requirements and benefits here to quickly compare fit, then confirm your license status and be ready to highlight relevant bedside experience in your application.