Coordinates and delivers a coached family visitation program to help parents build parenting skills and strengthen relationships with their children for reunification. Responsibilities include supervising visits, transporting children, and documenting family progress in electronic records.
Requirements summary
Requires a bachelor's degree in social work or a related field and a valid New York State driver's license with a reliable vehicle. Preference is given to candidates with one year of experience in child welfare.
The Family Visitation Specialist coordinates and delivers a coached family visitation program for parents working toward reunification with their children who are currently placed with relatives or other caregivers. Through structured visits, the Family Visitation Specialist helps parents build effective parenting skills and strengthen healthy, positive relationships with their children with the goal of supporting family progress toward less restrictive levels of supervision and increased independence.
Schedule Expectations
Full and part-time candidates are encouraged to apply.
This role requires consistent afternoon and evening availability, as most family visitation services occur after school and work hours.
Full-time staff should generally expect a 37.5-hour schedule that includes late morning and evening hours (ex: 11:00 am – 7:30 pm), although schedules may vary based on family needs and may be adjusted when appropriate.
Occasional Saturday visits may also be required.
Most part-time staff work approximately 10–15 hours per week, primarily during afternoon and evening visitation hours and/or Saturdays, with additional hours available based on program needs and staff availability.
A Day on the Job as the Family Visitation Specialist
No two days look exactly the same for a Family Visitation Specialist! A typical day may include transporting children from school, daycare, foster homes, or kinship caregivers to visitation settings, facilitating and coaching supervised visits, documenting family progress and collaborating with caregivers, service providers, and referral sources. Visits may occur in agency visitation rooms, in the community, or in family homes as families progress toward less restrictive levels of supervision.
Throughout each visit, the Family Visitation Specialist actively coaches parents on parenting skills, child engagement, communication, supervision, and relationship-building strategies while ensuring child safety and well-being remain the primary focus. Specialists help create welcoming and developmentally appropriate visitation environments by preparing visitation rooms, monitoring needed supplies and toys, encouraging families to participate in clean-up routines, and communicating any needs to program leadership.
Major Responsibilities/Activities
Facilitate initial meetings with parents to explain visit coaching, establish visit schedule, identify child[ren]’s needs and develop a preliminary visit plan
Benefits
Dental Insurance
Paid Holidays
Paid Time Off
Employer Paid Life Insurance
Vision Insurance
Medical Insurance
Health Savings Account
Dependent Care FSA
Employee Referral Bonus
Healthcare Flexible Spending Account
Public Service Student Loan Forgiveness Program
Bereavement Time
Wellness Program And Incentives
403(b) Employer Contributions
Supervise visits to ensure safety and well-being of children and to ensure that children’s needs are the primary focus of each visit
Meet with parents before each visit to review visit plan and rehearse as needed; meet with parents after each visit to review and develop plans for the next visit
Use coaching, modeling, praising/cheering, rehearsal, and focusing on strengths to assist the parent in recognizing and meeting the needs of their children
Provide coaching and support to improve relationships between parents and kinship caregivers
Frequently provide transportation of children to visits
Ensure the timely completion of progress notes in the electronic case record following each visit
Oversee scheduling of visitation rooms and ensure that rooms are maintained in a clean and tidy manner
Maintain positive working relationships with parents, family resources, children, program staff and others within the agency. Demonstrate strong interpersonal skills during interactions with internal and external customers.
Maintain and submit all required documents and comply with all aspects of the Vehicle Safety and Usage Policy
Responsible for maintaining a dynamic caseload and meeting established monthly billable service targets. Caseload composition may vary based on family needs, visit frequency, level of supervision, transportation requirements, and service progression.
Prepare, complete and submit required reports and statistical data on client population in a timely manner.
Minimum Requirements
Minimum of bachelor’s degree in social work or related field required
One (1) year of experience in child welfare or related field is preferred
Well-developed interpersonal and communication skills
Ability to accept feedback and directives from program management and agency leadership
Be a highly organized, motivated, self-starter
Strong organization and time management skills, including timely completion of progress notes, billing documentation, transportation documentation, and other required records to support program compliance and service reimbursement.
Proficient in verbal and written communication and has a calm, compassionate demeanor in person and on virtual platforms and telephone
Demonstrated commitment to a team atmosphere and willingness to roll up their sleeves to assist others
Available to regularly work evening and weekend hours to meet the scheduling needs of families referred to the program
Must possess a valid New York State driver’s license and have access to a reliable personal vehicle for work-related transportation needs. While agency vehicles are typically provided for the transportation of children, staff may occasionally be required to use their personal vehicle when an agency vehicle is unavailable.
Competitive pay range of $48,000- $50,500 per year based on education and
Qualifications
C+FS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment
Paid Time Off (PTO), paid holidays and bereavement time
Employer Paid Life Insurance
Medical insurance options
Dental insurance options
Vision insurance options
Wellness Program and Incentives
Health Savings Account (HSA)
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away and Employer-Contributions (1000 hours each year)
Child and Family Services is an Equal Opportunity Employer
Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
