Dartmouth-Hitchcock Health
Location
Lebanon, New Hampshire
The Nurse Navigator serves as a patient advocate and liaison, coordinating care and providing education for patients with serious illnesses. They manage resources and collaborate with multidisciplinary teams to ensure high-quality care across the continuum.
Requires a BSN and a valid Registered Nurse license with New Hampshire eligibility, with a Master's degree preferred. Candidates should have strong organizational skills and must obtain Nurse Navigation Certification within two years of hire.
Serves as a patient advocate for patients with serious illness. Initiates contact with the patient to introduce the navigation program, the navigator role and be accessible to patients and families throughout the care continuum. Responds to patient challenges/barriers to care until resolution is achieved. Assesses patients’ medical, social, psychosocial, and other care needs matching unmet needs and barriers to care with appropriate services, referrals and support services including health professionals, providers and financial services. Collaborates with the care team to assist patients in understanding their diagnosis, treatment options and the resources available, including education, clinical research studies, and technologic advances. Develops or utilizes appropriate assessment tools to promote a consistent, holistic plan of care. Attends Interdisciplinary Team meetings and/or other meetings as necessary to ensures that appropriate patient data is available, complete and accurate. Serves as the patient advocate and interdisciplinary team member at these meetings. Acts as a liaison between patients, families and caregivers and the providers to optimize patient outcomes. Drives process improvement through collaboration with others to determine programmatic and operational opportunities for improvement, makes appropriate recommendations for changes, and assists in delivering program improvement. Establishes and maintains positive working relationships with key internal and external customers. Performs other duties as required or assigned.
Graduate from an accredited Nursing Program required. Bachelor of Science Degree in Nursing (BSN) required; Master's preferred. Three years of applicable specialty experience in an acute or ambulatory care setting preferred. Strong organizational skills and the ability to prioritize and reprioritize Ability to develop collaborative relationships internally and externally Basic computer skills Ability to work autonomously Required Licensure/Certifications Licensed Registered Nurse with New Hampshire eligibility. BLS for Healthcare Provider Nurse Navigation Certification required within two years of hire.
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