Hep C Care Coordinator

• Care Coordination
• Ensure patients are scheduled for all appointments required by the Hepatitis C Program.
• Collaborate with hepatitis C providers to ensure laboratory tests and referrals are ordered and completed.
• Follow up with patients who miss appointments or other program requirements.
• Provide referrals to appropriate internal and external resources, including insurance navigation, care management, partner notification, health education, housing, and harm‑reduction services.
• Assist patients with applications for coverage of medical visits, laboratory fees, and medications (e.g., NYS HepCAP, Trillium Health Sliding Fee Scale, patient assistance programs, and prior authorizations through third‑party payers).
• Serve as liaison with internal staff, pharmacies, home care services, and community agencies to promote linkage, retention, and treatment adherence.

• Testing
• Provide rapid hepatitis C testing and dried blood spot confirmatory testing when necessary.
• Discuss risk‑reduction strategies and assist clients in developing practical, client‑centered risk‑reduction plans.
• Connect clients to services and care.
• Provide condoms and other risk‑reduction supplies.
• Demonstrate developing knowledge of HIV, HCV, STIs, substance use‑related factors, health disparities, and other health‑related issues relevant to Trillium Health’s mission and vision.
• Document testing services as required by funders.

• Programming
• Present culturally competent educational and risk‑reduction programming and hepatitis C prevention and treatment education to clients, patients, staff, volunteers, and community members.
• Ensure hepatitis C prevention is integrated into outreach and programming activities.
• Distribute current and appropriate educational and service materials during outreach, one‑on‑one encounters, and programming.
• Demonstrate developing knowledge of hepatitis C, priority populations, and related health issues.
• Learn and implement Evidence‑Based Interventions and structured programming.
• Serve as an ambassador of all Trillium Health and The MOCHA Center services during community‑based outreach, education, and testing.

• Administrative Services
• Document all services provided in accordance with funder and program protocols.
• Enter, compile, and report program data as required by program and funders.
• Maintain inventory of tools, patient education materials, and incentives.
• Participate in a minimum of 30 hours of training and continuing education annually.
• Prepare for and participate in monthly meetings to review caseload and quality data with the hepatitis C team.
• Participate in Hepatitis C QAPI meetings and complete quality improvement initiatives as assigned.
• Assist the Manager with tasks requested by Trillium Health leadership and/or the AIDS Institute, including monthly narratives and required documentation.

Miscellaneous

• Requires the ability and commitment to respect and support patients, other employees and visitors with various lived experiences.
• Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors and modeling them in the organization.
• Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.
• Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
• Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.
• Other specific duties as assigned.

Required Skills/Abilities

• Experience in a community health role related to hepatitis C and familiarity with general health guidelines preferred.
• Experience in community health settings with direct patient care interaction required.
• Excellent communication and teaching skills.
• Bilingual preferred.
• Proficiency in word‑processing and spreadsheet software required.
• Valid driver’s license and reliable transportation required.

Education and Experience

• Applicants must meet one of the following:
• High school diploma and five (5) years of related experience; or
• Associate’s degree and three (3) years of related experience; or
• Bachelor’s degree in Public Health, Psychology, Science, Health Education, Social Work, or a related field.

Physical Requirements

While performing the duties of this job, the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms; talk; and hear. Occasionally the employee must stoop, bend, and lift or move up to 25 lbs. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Licensed Practical Nurse, Long Term Care (Full Time, Evenings/Nights)