Non-Medical Case Manager

Job summary

This position is responsible for providing quality services to consumers living with HIV, ensuring that quality care outcomes are achieved, preparing documentation, and performing related duties as assigned.

Essential duties and responsibilities

• Conducts intakes and assessments on new and existing persons served according to program requirements, i.e., meet quota according to guidelines.
• Develop, implement, and monitor individual service plans to ensure persons served are receiving quality services according to the service plan.
• Meet in secure, comfortable meeting places outside the office.
• Completes reports and documentation as VOASELA and regulatory agencies/funding sources require.
• Ensures that quality outcomes are achieved.
• Serves as an advocate for consumers receiving services.
• Prepares accurate and timely documentation for billing of services.
• Keeps supervisory staff apprised of service gaps and assists in efforts to provide needed services.
• Participates in program-related training, as required.
• Performs related duties as assigned.

• ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)
• Adhere to the designated dress code as stipulated for the specific role.

Supervisory duties

• None

• Key contacts
• None

Knowledge, skills and abilities

This position requires knowledge, skills and abilities equivalent to

• Bachelor's degree level in a human service-related field and one year case management experience working with individuals living in a community setting is required
• HIV knowledge or experience is a plus\
• Must have a demonstrated willingness to be responsive to the needs of the target population
• Excellent verbal and written communication skills and the ability to function as part of a team
• Can handle a flexible work environment; have strong decision-making skills.

Travel to other locations as appropriate in the performance of duties and responsibilities.

Must have

• Current driver’s license issued by state of residence
• Current Vehicle Inspection decal
• Current vehicle insurance
• Current vehicle registration in state of residence
• Satisfactory Motor Vehicle Report
• It requires the incumbent to have a valid Louisiana Driver’s license and be insurable under the VOA/GNO, Inc.’s vehicle insurance. Must be able to pass a criminal history investigation, and be able to obtain Cardio Pulmonary Resuscitation, First Aid certifications.

Physical requirements

The employee's work is performed at various locations where consumer services are provided. Employees must be able to handle the demands of extensive driving throughout the five-parish service area.