CSHCN Eligibility Staff

• Provides administrative and technical support services for the Children with Special Healthcare Needs Services Program (CSHCN-SP), Personal Care Services (PCS), Community First Choice (CFC), and other SHSS programs.
• Prepares, reviews and maintains program reports and documents utilizing standard office equipment and software.
• Maintains filing systems in compliance with applicable state and federal statutes.
• Processes and disseminates program and regional correspondence.
• Participates in the organization, coordination, and tracking of a wide variety of regional program processes and events. (45%) Processes eligibility applications for the CSHCN-SP program.
• Inputs information and scans eligibility applications and associated documents into the appropriate database systems.
• Documents case activity in compliance with applicable state and federal statutes.
• Processes and related correspondence and documents.
• Assist case managers and families with interpreting for home visits and assistance with the application process. (45%)

Performs other duties as assigned. Duties include, but are not limited to, being required to work other than normal business hours in order to respond to public health emergencies and actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response/recovery/Continuity of Operations (COOP) activation. Maintain compliance with DSHS Policy, Fleet Operations and Management & Procedures and Standards, and a current valid Texas Driver's License. Participates in regional assignments/duties/special initiatives. (10%)

Knowledge, Skills and Abilities: (KSAs):

Knowledge of

• best practices pertaining to office etiquette and administrative procedures. CSHCN-SP program policy, requirements, and procedures; Act (HIPAA); agency policies and procedures pertaining HIPPA compliance.
• Skilled at: maintaining documents and spreadsheets, planning, prioritizing, and organizing workload; use of software applications, including Microsoft office products.
• Ability to: maintain confidentiality in all agency matters, communicate effectively, verbally and in writing; interpret and apply program policies, procedures, and regulations; establish and maintain effective working relationships ;work in teams and take direction from others; manage multiple tasks and meet deadlines; adhere to DSHS and HHS policies and procedures; function independently and with great initiative in the performance of professional duties.

Registrations, licensure requirements or certifications: Must possess a valid Class C Texas driver’s license INITIAL SCREENING CRITERIA:

Documented computer experience and use of Microsoft Office products (Excel, Outlook, Teams, etc.) Graduation from high school or equivalent. Major coursework in public health, or a related field preferred Experience managing protected health information in compliance with HIPAA standards. Ability to travel independently for position duties, 30%. Experience documenting information in databases or electronic health record systems. (preferred) Bi-lingual preferred

Active Duty, Military, Reservists, Guardsmen, and Veterans

• Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.
• ADA
• Accommodations: In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at HHSServiceCenter.Applications@ngahrhosting.com. Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines.
• Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify.
• You must bring your I-9 documentation with you on your first day of work.
• Download the I-9 form