Case Manager - ARCHES - Family First Day Center - Swing

• Knowledge, skills, & abilities
• Knowledge of/or experience working with the homeless, vulnerable, or at-risk populations is preferred.
• Basic proficiencies in computers, MS Office products, database software, and web tools.
• Effective interpersonal communication skills, in both written and oral form.
• Must demonstrate excellent planning, organization, and time management skills.
• Demonstrates tact, diplomacy, and empathy when communicating formally and informally with clients, staff, and program partners.

• ESSENTIAL DUTIES and RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
• Meets with families to perform assessments and surveys that determine resident needs, strengths, and resources.
• Develops individualized goals and action plans for families based on each assessment/survey.
• Develops collaborative crisis response plans for families.
• Works with program staff to identify resources that will support each family's individual needs, goals, and desired outcomes.
• Completes documentation to track the interactions with clients and accurately enters the information into a data system.
• Maintains detailed and up-to-date case notes along with organized and complete resident files.
• Establishes and maintains an active working relationship with the Oregon Department of Human Services and other relevant community partners.
• Utilizes trauma-informed practices and de-escalation techniques to assist participants during heightened interactions.
• Attends and engages in required annual trainings.
• Provides program support, such as cleaning, site upkeep, laundry and supportive services.
• Provide client engagement and assistance, including answering the telephone, and monitoring client and facility safety.
• Maintains appropriate boundaries with clients and coworkers at all times.
• Other duties as assigned.

Supervisory responsibilities

There are no supervisory duties in this position.

• PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
• Manual dexterity for handling office equipment.
• Occasionally operates a motor vehicle as needed to perform duties at sites or client locations. Ability to remain calm and engage in de-escalation techniques using trauma-informed care during heightened interactions.
• Ability to exercise judgment and quick decision-making skills in response to guest or client incidents.
• Able to remain calm during interactions with escalated clients and staff.
• Able to remain calm and positive while handling the pressures of frequent demands for attention, time, and work tasks.

• Work environment
• Varying shift demands, including day and evening. May require fluctuations in the work schedule.
• Indoor and outdoor work environments with frequent interruptions, demands, and noise.
• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Occasional exposure to trash, bodily fluids and malodorous air.
• Driving in all weather conditions.
• This position requires on-site work and is not eligible for remote work.
• Ability to accept on-call work, frequently with short notice (for example, same day for a call-out).

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

Child Care Division Central Background Registration and pre-employment drug screening is required.