Provides direct health education and prevention services to clients while acting as a liaison between patients and healthcare providers. Facilitates access to essential community resources such as housing, food, and mental health services through home visits and community events.
Requirements summary
Requires a High School Diploma or GED and 1-2 years of experience, with a Bachelor's degree preferred. Must possess a valid driver's license and the ability to navigate Electronic Medical Records like Epic.
high schoolbachelor degreeCase ManagementTime ManagementPatient AdvocacyHealth EducationInterpersonal CommunicationEpic EMRCommunity Resource NavigationHealth LiteracyClient Record ManagementHome VisitingSocial Drivers of HealthDiverse Population Engagement
Job description
Department
38812
Carolinas
Medical
Center -
Clinic:
Family
Medicine:
Archdale
Status:
Full time
Benefits
Eligible:
Yes
Hours
Per
Week: 40
Schedule
Details/Additional
Information: Hybrid work schedule 3 days in person 2 days in community and remote. 2 days working from West Blvd location 1 day working from Archdale location. Pay Range $21.85 - $32.80 The Community Health Worker plays an integral role within the healthcare team, serving as a primary resource to assist patients and community members in navigating the complexities of the healthcare system. This position provides education on healthy behaviors and collaborates with patients and community stakeholders to reduce health-related risk behaviors in culturally sensitive and accepted ways. The Community Health Worker acknowledges the significance of addressing social drivers of health when guiding, supporting, and empowering individuals to achieve healthier lifestyles. Under the direction of healthcare leadership, the incumbent works closely with medical providers, primary care teams, community-based organizations, and social service agencies to deliver care coordination and facilitate access to resources and support, thereby enhancing overall health and well-being through targeted education and coordinated care.
Major
Responsibilities: Provides direct services to clients, such as health education and prevention programs. Collects and maintains client records, ensuring confidentiality. Acts as a liaison between clients and healthcare providers. Conduct follow-ups with clients to ensure their needs are being met. Conducts effective home visits and/or community events. Educates community members on self-management of health conditions and supports patients in developing healthier habits and proper use of the emergency room and providing information for alternatives. Assist community members in understanding care plans and instructions. Facilitates access to community resources, including but not limited to locating housing, food, clothing, prenatal classes, parenting, and providers to teach life skills, and relevant mental health services.
Licensure,
Registration, and/or
Certification
Required: Completion of any required certifications or continuing education in community health within the first year of employment.
Benefits
Dental Insurance
Life Insurance
Paid Parental Leave
Paid Time Off
Vision Insurance
Medical Insurance
Short-Term Disability
Long-Term Disability
Flexible Spending Accounts
Adoption Assistance
Educational Assistance Program
Retirement Plans With Employer Match
Education
Required:
High
School
Diploma or
GED required
Experience
Required: 1 – 2 years
Knowledge,
Skills &
Abilities
Required: In-depth knowledge of community resources and health services. Ability to assess client needs and provide appropriate interventions. Experience working with diverse populations. Ability to engage medical providers, primary care teams, community-based organizations, referral navigators and social services agencies. Adaptability based on changing needs of the organization. Possesses knowledge of the community and population for related programs. Ability to work effectively with a wide range of constituencies in a diverse community and work as a strong team member. Must have strong interpersonal skills and good communication and literacy skills (in person, telephonically and written) and demonstrate the ability to develop rapport as an active member of the care management team. Valid driver’s license required, excellent driving record and have reliable transportation. Time will be spent tracking and contacting community members and community referral agencies, meeting face-to-face with clients in their home environment, hospital, clinic, school, etc. Frequent changes are expected daily; therefore, flexibility and adaptability are essential. Evening and weekend work may periodically be required. Self-directed with excellent time management and detail orientation. Adaptability based on changing needs of the organization. Knowledgeable of social drivers of health, community health, and health literacy principles. Ability to navigate Epic or another Electronic Medical Record (EMR). Ability to navigate social care networks and platforms.
Physical
Requirements and
Working
Conditions: This position requires travel, therefore, will be exposed to weather and road conditions. Operates all equipment necessary to perform the job. Work in a variety of environments; an office environment, a community member’s home environment and/or hospital/school/community agency or settings. Exposure to a medical setting and household conditions as well as communicable diseases could occur. There is occasional lifting of 10 – 20 pounds necessary to complete a task.
Preferred
Job
Requirements:
Education: Bachelor’s degree Experience working in a medical setting with interdisciplinary teams Bilingual Spanish / English #LI-Hybrid This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our
Commitment to
You:
Advocate
Health offers a comprehensive suite of
Total
Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs
Educational
Assistance
Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials.
Combined,
Advocate and
Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care
