Job detail

Shelter Case Manager

Hope of East Central Illinois

#Case Management #Advocacy #Confidentiality #Counseling #Crisis Intervention #Shelter Operations #Social Services #Intake #Safety Plans

Quick overview

The Shelter Case Manager provides advocacy, counseling, and case management for shelter clients and their children. Key duties include managing crisis hotlines, establishing safety and goal plans, and ensuring shelter policy compliance.

Requirements summary

A Bachelor's degree is preferred, along with 40 hours of domestic violence training and a successful background check. Candidates must possess strong communication skills and a valid driver's license with auto insurance.

bachelor degreeCase ManagementAdvocacyDocumentationCounselingCrisis InterventionSafety PlanningConflict ResolutionIntake CoordinationReferral ManagementCrisis Hotline Operation

Job description

Come join our team as a Shelter Case Manager! This is a full-time position, from 2pm-10pm, Monday-Friday.

Job Description

Exempt. Full-time position. Position is primarily responsible for advocacy, case management and counseling for shelter clients and their dependent children.

Responsibilities

Cover Crisis Hotline Complete intakes and orientation for clients arriving in shelter Establish safety plans with clients and review periodically Establish goal plans with clients and assist them in obtaining and updating those goals Document all interactions with clients, crisis calls, etc. Provide limited transportation for both shelter and transitional housing clients. Conduct house meetings as needed Complete room checks as needed Provide advocacy and referrals for clients as needed Implement and monitor shelter policies and procedures to assure client safety Report all emergencies to supervisor Inform Supervisor of Shelter Operations of food supplies and inventory Assist with fundraisers Office duties such as filing, answering phones, and greeting the public Report maintenance problems to supervisor Update and keep copies as needed of current forms for shelter Update and keep inventory of donations Participate in the on call rotation except shift 4-12 is excluded Participate in shelter housekeeping, maintenance, office duties, etc. Accurately document shift conditions, challenges and anticipated questions in the staff log Assist with training new staff Other duties as assigned

Requirements

Bachelor’s Degree preferred. Must be responsible, mature, flexible, capable of handling crisis situations and willing to work with a wide variety of adults and their dependent children. 40 hour domestic violence training and successful completion of a background check required. Must have excellent verbal and written skills. Reliable transportation, valid driver’s license, and proof of auto insurance coverage preferred. The Shelter Case Manager must sign a confidentiality form indicating that the privacy of HOPE clients, staff and volunteers will be maintained.